Customer Support Representative – Dokshop (Experienced)
Position Overview
We are seeking a highly experienced Customer Support Specialist to join our team. This role requires handling a medium to high volume of inbound and outbound calls while managing multiple tasks efficiently. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced support environment.
Key Responsibilities
- Provide exceptional customer support through phone, email, and chat channels
- Handle a moderate volume of customer calls while maintaining quality and professionalism
- Troubleshoot customer issues and provide timely, accurate solutions
- Manage multiple customer inquiries simultaneously with strong attention to detail
- Document customer interactions and updating records in internal systems
- Collaborate with internal teams to resolve complex issues
- Follow established processes while identifying opportunities for improvement
- Maintain a high level of customer satisfaction and service standards
Work Environment
- Fast-paced, customer-focused environment
- Regular interaction with customers and cross-functional teams
- May require handling multiple tasks and systems simultaneously
Qualifications
Required Qualifications
- 2+ years of experience in customer support or a related role
- Proven ability to handle moderate call volume in a professional setting
- Strong multitasking skills and ability to prioritize effectively
- Excellent verbal and written communication skills
- Experience with CRM or support ticketing systems
- Problem-solving mindset with a focus on customer satisfaction
- Ability to work independently and as part of a team
Preferred Qualifications
- Experience in a fast-paced or technical support environment
- Familiarity with call center metrics and performance standards
- Advanced proficiency with customer support tools and systems
Key Skills
- Multitasking and time management
- Active listening and communication
- Critical thinking and problem-solving
- Attention to detail
- Adaptability
Skills Required
- 2+ years of experience in customer support or a related role
- Proven ability to handle moderate call volume in a professional setting
- Strong multitasking skills and ability to prioritize effectively
- Excellent verbal and written communication skills
- Experience with CRM or support ticketing systems
- Problem-solving mindset with a focus on customer satisfaction
- Ability to work independently and as part of a team
- Experience in a fast-paced or technical support environment
- Familiarity with call center metrics and performance standards
- Advanced proficiency with customer support tools and systems
What We Do
We’re a one-of-a-kind company with the knowledge, expertise, and innovation to help you take your marketing to the next level. Our service offerings stem from three key solutions that can move freely from strategy to creative, and from print to digital. We offer fully integrated services from concept to implementation. All Things Print Expert printing and delivery of materials through any number of in-house printing processes and technologies specifically selected for the needs of your project. Strategy & Marketing Full-service marketing agency capabilities to develop strategic messages and creative materials designed to connect with your company's target audiences. Direct Response & Logistics From concept to mailbox, we’ve got you covered. When you partner with Prisma, you get expert direct marketing and logistic services all under one roof.
.png)
