Tidal Basin, a leading emergency management consulting firm, has an immediate opportunity for a Document Specialist. This position provides support to the Project Manager and assists the Public Assistance Coordinator by coordinating and completing basic administrative project closeout functions. The Document Specialist will work closely with the project team and the applicant within a program focused on disaster recovery. The Document Specialist will be responsible for meeting goals and objectives assigned, as well as complying with all applicable federal, state and local regulatory requirements. They must also adhere to all contractual or prescribed stakeholder expectations and requirements.
Job Duties and Responsibilities include:
- Building disaster closeout folders on a project-by-project basis ensuring that all necessary reports, invoices, proofs of payment, and associated documentation are accounted for.
Performing data entry and uploading documents within the applicable systems of record - Managing files and documents in conformance with program requirements and guidelines
- Collecting and reviewing documents and applicant information for closeout requirements.
- Sending, receiving, and processing electronic and hard copy correspondence, documents, and forms.
- Responding to phone calls, Microsoft Teams messages, and/or emails about program requirements and the status of closeout package generation.
- Ensure health and safety guidelines are established and followed
- Complete required training including safety training
- Attending all meetings as required.
- Performing other duties as assigned.
Skills and Competencies:
- Excellent written and verbal communication skills, with a strong ability to draft clear and professional correspondence.
- Exceptional ability to articulate details in a manner understandable to a variety of individuals over the phone and via email.
- Professional demeanor with the ability to communicate effectively with a variety of stakeholders.
- Team player with experience in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making capabilities.
- Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel) and ability to learn new software and database/management information systems.
- Comfortable working in a fast-paced environment and responding to changing needs and priorities.
- Bachelor's degree in social services or related field or 2 years of work experience in administrative support, disaster recovery, housing support services or programs, social services, or disaster case management preferred.
- Must be able to clear a criminal background check.
Work Location: Pikeville, KY Monday-Friday, approximately 8:30am to 5pm
Job Description Disclaimer
This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.
Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which includes Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer.
Skills Required
- Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel)
- Experience using Microsoft Teams for messaging and meetings
- Ability to learn new software and database/management information systems
- Excellent written and verbal communication skills; ability to draft professional correspondence
- Ability to multi-task, organize, and prioritize work in a fast-paced environment
- Strong analytical, problem-solving, and decision-making capabilities
- Bachelor's degree in social services or related field OR 2 years of work experience in administrative support, disaster recovery, housing support services, social services, or disaster case management
- Must be able to clear a criminal background check
- Complete required safety training and follow health and safety guidelines
- Ability to work on-site in Pikeville, KY Monday-Friday approximately 8:30am to 5pm
What We Do
Tidal Basin Group is an industry-leading program management consulting firm that provides integrated technology, resilience, and emergency management solutions that build resilient organizations, communities, and infrastructure. Our solutions are tailored to your needs, drawing on extensive experience managing complex, large-scale programs. As your trusted partner, we cover everything from strategic advisory consulting, thorough emergency and resilience planning, and turn-key logistics and response support to proficient grant and financial program management, innovative design and engineering, and efficient construction management, complemented by customer relations, communications, and technology solutions. We have a proven track record of success, supported by a deep understanding of nuanced, braided funding opportunities, making us the ideal program implementation partner across the public and private sectors. With our skilled team, robust systems, cutting-edge tools, financial strength, diverse capabilities, and deep-rooted expertise, we are fully equipped to execute your programs with excellence. Count on us to be by your side, dedicated to advancing your objectives and solving your challenges. Together, we will build a resilient future where everyone can Be Stronger Than Before®.
