Document Management Processor- Mail Center Operations

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA).  This is an in-person opportunity in our Birmingham, AL office.

Key Responsibilities:

• Process department faxes, emails, express mail, and other mail items.
• Enter large amounts of data accurately and efficiently.
• Use multiple systems to research and route mail accurately.
• Adapt to new and changing situations.
• Work with multiple processing functions and adhere to strict service level agreements (SLAs).

Skills and Abilities Required:

• Adapt to technology changes in daily processing tools.
• Strong data entry skills.
• Work under pressure and meet strict service level standards.
• Multitask effectively.
• Strong analytical and problem-solving skills.
• Learn new processes and procedures quickly.
• Maintain a professional demeanor under stressful conditions.
• Lift up to 30 pounds.

Knowledge, Experience, Education, and Training:

• Demonstrated computer and keyboard skills (35-50 wpm with accuracy).
• Fundamental knowledge of Microsoft Excel and Word.
• Experience with electronically received documents and attachments.
• Experience with administrative processing systems.
• 1-2 years of office experience with customer interaction.
• Strong written and oral communication skills.
• Attention to detail with various policy number configurations.

Systems Utilized:

• Microsoft Office
• Application Extender (AX)
• Policy Tracker One (PTO)
• Captiva
• Kofax
• MAX
• Warranty Admin

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.