The Role
Perform QA of closed and purchased loan files, maintain loan origination document management, clear post-closing deficiencies, coordinate third-party quality control, manage audits and reporting, prepare credit packages, track recorded mortgages, and ensure regulatory compliance (BSA/OFAC).
Summary Generated by Built In
Summary
- Ensures quality assurance of the closed and purchased loan files and document management system in accordance with the terms and conditions of the Mortgage Policy/Procedure and Compliance Manuals.
Key Responsibilities
- Conducts comprehensive quality assurance review of executed closing packages and purchased loan packages, reviewing for compliance and completeness.
- Maintains document management files to support efficient organization, ensuring documents are properly scanned, indexed, stacked, and retained.
- Follows up and clears post-closing deficiencies in a timely manner.
- Coordinates with a third party quality control provider in accordance with State Financial Network’s Quality Control Policy for review of random and targeted selections. Reviews, responds and takes corrective action when appropriate.
- Manages post-closing and quality control audits, including tracking findings, corrective actions, and monthly reporting.
- Prepares and reviews credit packages for inclusion in loan participations, ensuring required documentation is complete and appropriately organized..
- Scans, indexes, and maintains fully executed closing packages, recorded documents and loan policies within the document management system and network drive.
- Monitors, tracks, and organizes recorded mortgages, loan policies and assignments to ensure mortgage liens are properly perfected and required documentation is received and retained.
- Monitors paid-in-full loans through the satisfaction process; track and log recorded satisfactions, cancel original promissory notes as appropriate and provide borrowers with required documentation.
- Transfers paid-in-full loan files from the active directory and prepare files for retention and future purge in accordance with applicable record-retention requirements.
- Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the State Financial Network.
Education/Experience
- Associate’s degree plus 2+ years of related financial services experience to include 1 year of closing experience or, equivalent experience. Bachelor’s degree is preferred.
Other Qualifications
Strong demonstrated abilities required:
- Customer/Member Service
- Interpersonal/Team Player
- Motivated/Works Independently
- Analytical/Problem Solving
- Organizational Skills
- Project Management Skills
- Detail Oriented
- Verbal/Written Skills
- Microsoft Office
- Prioritize/Multi-task
Also required:
- Must maintain confidentiality.
- Experience with mortgage loan origination software
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to sit for extended periods; occasional standing
- Frequent use of hands/fingers for typing and operating standard office equipment
- Ability to hear and speak clearly
- Visual acuity to read computer screens and written documents
- Minimal physical exertion; occasional walking
What we offer to our team members:
- A competitive salary
- Team Based Incentives and Performance Bonus Opportunities
- Referral Incentive Opportunities
- Generous Paid Time Off
- Medical, Dental and Vision plans
- Health Savings Account with employer contribution
- Flexible Spending Accounts
- 401K with employer contribution and match
- Employer paid life insurance/AD&D
- Supplemental insurance plan options
- Employer paid Short and Long term disability programs
- Paid Family Leave
- Tuition Reimbursement
- Training and Development Programs
- Paid Holidays
- Paid Volunteer Time Off
- Employee Assistance Programs
- Pet Insurance
Equal Employment Opportunity
- FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.
Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.
Skills Required
- Associate's degree plus 2+ years related financial services experience (or equivalent)
- Minimum 1 year closing experience
- Bachelor's degree
- Experience with mortgage loan origination software
- Proficiency with Microsoft Office
- Customer/Member service skills
- Interpersonal and team player abilities
- Ability to work independently and be motivated
- Analytical and problem solving skills
- Organizational and project management skills
- Detail oriented
- Strong verbal and written communication skills
- Must maintain confidentiality
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Franklin Mint Federal Credit Union (FMFCU) is a financial institution that has provided financial products and services to its members in the greater Philadelphia region and beyond since 1970. As the largest financial institution headquartered in Delaware County, Pennsylvania, FMFCU is dedicated to building relationships, empowering members, and strengthening businesses and communities through its wide range of banking and wealth management solutions.
