Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry?
Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively.
As a Provider Success Coordinator, you will:
Serve as the main point of contact for patients and providers, managing needs and referrals
Interact with provider partners to gather feedback, share reporting, and ensure their patients receive the best experience possible.
Work with urgency to ensure patients receive their medical supplies promptly and efficiently.
Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results.
Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks.
Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences.
Partner with the team to strategize and implement improvements to internal operations and patient outcomes.
What do you bring to the table?
You have worked with patients in a healthcare environment
You have worked at a DME company or adjacent to medical supplies
You have experience in a clinical setting - physician’s office, hospital setting, or similar environment
Your schedule is flexible, allowing you to meet the needs of patients whenever they arise
You’re a go-getter, who’s known to be a diligent worker who always gets the job done
Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools
Teamwork/collaborative attitude is a must
Required: Able and willing to work flexible hours, including Saturdays
Preferred: Able to write and speak both Spanish and English
Compensation and Benefits
$20 - $22 per hour
Fully remote work
PTO and health, vision, and dental insurance
Talented and fun coworkers who are passionate about improving our healthcare system
The opportunity to be part of a mission-driven company and make a difference in patients’ lives
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What We Do
At Better Health, our mission is to digitize and modernize the antiquated medical supplies and devices industry. More than 60 million Americans use medical equipment and supplies in their homes on a regular basis. But getting access to these products can be incredibly challenging and costly. We aim to bring greater transparency and choice to our customers by offering an end-to-end care solution, bundling clinical consultation, member education, insurance management, and home delivery. As a licensed Medicare provider, we work with several Medicaid plans and have preferred and national partnerships with the nation’s leading payers. Founded by a team of healthcare, e-commerce, and software veterans and funded by world-class investors, we believe that you deserve Better.
