The Role
Assist customers in identifying needed items, take orders, provide product information, and maintain inventory control while delivering excellent customer service.
Summary Generated by Built In
Job Summary — This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.
The Sales Counter Associate is responsible and accountable for:
The Sales Counter Associate is responsible and accountable for:
- Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
- Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
- Learning products, and how to best direct customers to the products they need.
- Using the operating system to create and release sales orders
- Studying and staying current in door, frame, and finish hardware products
- Receiving payment or obtaining credit applications
- Maintaining a clean, safe, and productive work environment that is welcoming to walk-in customers
- Able to successfully quote and sell to customers in person and on the phone
- Able to use operating system, sales software, and Microsoft Office Suite
- Creation and release of sales orders
- Excellent customer service skills
- Dependable and available to customers, coworkers, and managers
- Door, frame and hardware industry experience preferred but not required
- Some sales experience preferred
- Pre-employment background screening
- No issue with repetitive use of fingers and hands, sitting for long periods, and long periods of computer usage
- Moderate computer skills.
- Excellent communication and problem-solving skills
Skills Required
- Door, frame and hardware industry experience
- Some sales experience
- Pre-employment background screening
- Excellent communication skills
- Problem-solving skills
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The Company
What We Do
APTURA GROUP is a 100% employee-owned holding company that provides holistic solutions to the construction process, focusing on collaboration, innovation, and offering outstanding value to customers and manufacturers in the door and hardware industry.
