Distributions Specialist (Hybrid - Oak Brook, IL)

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Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Distributions Specialist will report to the Distributions Manager in the R&C Operations Department. This role is responsible for analysis and processing CS client initiated outgoing distribution, transfer and rollover requests for IRA, Qualified Plan, and taxable accounts. The position requires communicating effectively with clients, authorized third parties and other entities to resolve discrepancies or follow-up on requests. There are numerous other ancillary responsibilities that may be assigned to the CS Distribution Account Administrator including: to work directly with internal clients to resolve discrepancies on requests, work directly with internal departments to facilitate tasks related to client distribution requests, data entry of distribution transactions and/or approval of those transactions in the Trust Accounting System, data entry of liquidation and re-registration direction into client file to facilitate the appropriate action as directed by the client, manage internal requests/escalations via the CRM and/or email, process the upload and follow-up on emails and faxes received by the department, manage the return of original documentation/certificates to clients, manage and follow up with clients on returned items including returned wires, ACHs and checks, process account closings and other responsibilities as assigned. The individual must be analytical, team oriented and able to multi-task efficiently in a fast-paced work environment.• Review client-initiated distribution, transfer, or rollover requests to ensure the documentation meets established criteria and requirements for different products lines and account types • Ensure transactional fees assessed are accurate based on the account type/relationship• Properly access the request to ensure the appropriate tax code and other pertinent information is entered appropriately on the transaction as this will have implications on the client's tax reporting• Enter disbursements (checks, wires or ACHs) timely and accurately into the Trust Accounting System • Process appropriate and prompt follow-up for requests that do not meet our requirements and cannot be processed• Follow-up methods may include: the preparation and mailing of rejection letters ensuring the letter accurately describes the reason for paperwork rejection, direct follow-up with client and/or authorized third party by phone and/or email• Document client communication in the client file and letters and/or emails must be scanned to Inspira's document archival in a timely and accurate manner• Communicate effectively, both verbally and in writing, with clients, advisors, third parties and/or Inspira associates to complete clients' requests in a timely manner• Assist in the processing of IRA account conversion and/or re-characterization requests• Assist in the processing of Institutional and/or Advisor directed requests• Calculate and process client Required Minimum Distributions • Ensure that disbursement requests and other client requests are processed within the established service levels and with the utmost accuracy• Review escalated requests or requests for exception processing and work with our clients, Team Lead and Manager directly as required to resolve issues• Maintain a positive work atmosphere within the team and with other internal departments• Assist in the review/update of department policies and procedures• Consult with manager on effective ways to meet client needs or appropriate method to be used for error resolution• Keep the Manager of CS Distribution Operations apprised of escalated client issues, processing errors or performance issues • Other duties as assigned
The typical schedule for this position is 8 a.m. CT to 4:30 p.m. CT. Overtime may be required as needed. This position is required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
Preferred Qualifications
Years of Experience: • 1-3 years of experience . Degree: • Bachelor's Degree in Business, Finance, or related field . Certification: N/A . Skills & Abilities: • Be a team player and possess a positive attitude• Be detail-oriented, organized, and dependable• Have the ability to work independently to accomplish assigned tasks on a daily basis• Possess excellent written and verbal communication skills• Proven ability to organize, plan and prioritize work effectively to meet deadlines • Must be able to work in a fast-paced environment• Strong computer aptitude with proficiency in Microsoft Outlook, Word, and Excel• Working knowledge of trust accounting systems preferred• Previous experience with IRA's, Solo 401(k) plans and other various Qualified Retirement Plans preferred• Knowledge of IRS rules and regulations in relation to both IRAs and Qualified Retirement Plans preferred• Strong working knowledge of tax reporting related to disbursement transaction processing per the IRS guidelines preferred • Working knowledge of trust accounting systems preferred • Experience with SharePoint applications and/or Salesforce CRM preferred• Comprehensive understanding of IRA rules and regulations related to distribution transaction processing preferred
Compensation & Benefits
$20.50/hr-$23.50/hr ($42,640/yr-$48,880/yr)