Principal Architect - Salesforce

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity and Orogen Group, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 5500 Brillians blend the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place To Work’ in 2021 and 2022. Learn more www.Brillio.com. 

Role:

Brillio is looking for a Distinguished Technologist for our Salesforce practice to spearhead the evolution of our digital experiences. In this pivotal role, you will be a Salesforce subject matter expert, responsible for client delivery, proposals, new business pursuits, asset development, complex solutioning, and thought leadership. You will collaborate closely with diverse cross-functional global teams and be a bridge between sales, delivery and our clients. The ideal candidate will have deep experience in the Salesforce ecosystem and able to craft extraordinary digital experiences while also being customer facing and adding substantial business value. 

Responsibilities

• Develop and implement Salesforce eco-system growth strategies that align with the company’s overall objectives.
• Identify new market Salesforce opportunities and lead market research efforts to understand trends, customer needs, and competitive positioning.
• Collaborate with verticals and cross practices to ensure alignment and execution of Salesforce eco-system growth initiatives.
• Utilize data analytics to track performance, identify growth opportunities, and make informed decisions.
• Develop client relation and be a trusted advisor.
• Develop and oversee strategies to acquire new customers and retain existing ones.
• Enhance customer experience and satisfaction to drive loyalty and repeat business.
• Work closely with engineering and practice teams to create and launch new capabilities or services that meet market demands and drive growth.
• Explore and execute plans for entering new geographical markets or industry segments. Build partnerships and alliances that support market entry and expansion efforts.
• Strengthen the company’s brand presence and reputation in the market and oversee marketing and communication strategies to ensure consistent and impactful messaging.
• Provide thought leadership and technical oversight for Salesforce eco-system solutions such as architect and design scalable and secure Salesforce solutions, ensure the technical integrity and quality of the Salesforce implementation, conduct solution reviews and ensure adherence to best practices, guide team to resolve technical issues and challenges.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the Salesforce team.
• Oversee the design and architecture of large-scale, complex systems, ensuring they meet performance, scalability, and reliability requirements.
• Ensure that engineering practices adhere to the highest standards of quality, security, and maintainability.
• Represent the company at industry conferences, workshops, and other public forums, sharing insights and contributing to the broader technical community.
• Own couple of large multi cloud or PDO engagement (end-end from presales to delivery led growth)

Qualifications

• 15+ years of experience in Salesforce ecosystem
• 7+ years of experience in a customer facing, pre-sales / solution architect, revenue generating role
• 3+ years of delivery leadership experience
• 2 + year of experience building and managing relationships with key partners and alliances like Copado, Flosum and Salesforce, etc
• Salesforce architect and business analyst certifications preferred – one of the following: Salesforce Application Architect, Salesforce System Architect, Sales Cloud Consultant, Service Cloud Consultant, Revenue Cloud Consultant, AI Data Cloud Consultant
• Should have worked on at-least 1 industry cloud solution (Heatlthcloud or Financial Services Cloud)
• Should be open for coordinating with offshore delivery and pre-sales teams during India friendly hours.

Critical leadership qualities

• Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
• Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
• Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
• Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
• Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
• Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.