Disputes Transformation Principal

Why USAA?Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Risk and Controls Principal - Bank, you will independently and regularly deliver effective, specialized regulatory solutions and counsel on key compliance issues to senior executive leaders for the assigned line of business. You will provide leadership and direction on highly complex and unique matters of significance using deep subject matter expertise and thought leadership. Additionally, you will partner with and engage Legal, Enterprise Compliance, Risk and IT partners on the development and implementation of regulatory risk mitigation strategies and solutions for first line of defense. Measurably increase organizational risk controls and compliance. Provide leadership and direction to ensure processes and procedures are in place to monitor and handle regulatory risk.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Oversee, guide, and drive the implementation, development, and maintenance of risk management solutions, enabling awareness of changes in the regulatory environment and management of downstream impacts.

• Stay current on laws, regulations and industry standards and serves as a trusted strategic advisor and thought leader to senior leadership, executive counsel and/or board members. May independently provide advice directly to the line of business President.

• Collaborate with a cross-functional team across enterprise, to include compliance, risk, legal and IT partners to lead the design, development and implementation of strategic, technical, and non-technical solutions that protect and minimize regulatory Risk.

• Demonstrate expert-level thought leadership towards strategy development and applies technical subject-matter-expertise to produce innovative solutions for complex work deliverables in support of departmental initiatives.

• Support and engage, as appropriate, in discussions with relevant regulators (e.g. Federal Reserve, OCC, CFPB, FDIC) on the business regulatory Risk control program and results.

• Lead all aspects of risk and/or quality control improvements and drives strategic mitigation recommendations for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/operational improvements.

• Responsible for long-term initiatives, ad hoc requests, issues, and ongoing risk management responsibilities.

• Consult for other business units on control design to address strategic, operational, financial, and regulatory Risks.

• Establish and monitors key performance and Risk indicators/metrics to assist with the early identification of Risk trends.

• Responsible for the governance, administration of compliance and operational documents and for the governance, maintenance, and enforcement of operating procedures.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years' Risk Management, Audit, and/or Compliance experience within a financial services industry to include 6 years of specific SME experience and accountability for designing and implementing risk management solutions.

• Working knowledge/experience with IT in developing technical solutions.

• Strong understanding of business operations and management, to include end-to-end processes and organizational dependencies.

• Extensive experience and knowledge of compliance laws, rules, and regulations including relevant industry standard processes and subject matter expertise across a broad range of financial products and services to meet regulatory guidelines.

• Mastery of Risk management consulting skills to include capturing and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels such as the executive council, legal counsel, law enforcement, regulators, and examiners.

• Executive-level mastery of property & casualty insurance or banking regulatory requirements, Risk management principles and operational Risk concepts.

• Successfully navigate and operate across multiple levels of a large, highly matrixed organization.

• Ability to establish trust with key partners and work with businesses and functions in order to facilitate the successful implementation of Compliance Risk Management Programs.

• Strong understanding of risk and corporate governance practices, and the functions of a three lines of defense Risk management structure.

•  Deep understanding of enterprise frameworks, policy development and implementation.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• 5+ years of fraud or claims platform management.

• 5+ years of working with third party software platform providers.

• Deep knowledge of Reg E, Reg Z and UDAAP.

• Proven, highly effective communication skills across all channels including written, verbal, and formal presentation. Ability to distill complex topics into easily consumable presentations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00- $264,200.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.