The Role
Processes member disputes by researching claims, documenting findings, resolving discrepancies, and applying regulatory requirements accurately. Provides member assistance, manages multiple tasks in a fast-paced onsite environment, and collaborates with teammates to identify problems and deliver resolutions.
Summary Generated by Built In
Texell Credit Union, named one of the BEST credit unions to work for in the nation by 'American Banker,' is seeking a Dispute Specialist onsite at our Temple, TX headquarters location.
As a Dispute Specialist, you will:
- Thrive in a never dull, fast-paced environment, by helping solve disputes for our members.
- Be empowered to identify problems and seek resolutions.
- Process disputes accurately and efficiently, take notes, complete research requests, and resolve discrepancies.
- Ensure regulatory rules and guidelines are followed and applied correctly.
- Receive unlimited support, be it while you’re on the phone assisting a member or looking to develop your professional skills and move up at Texell!
We are looking for someone who:
- Can work in office at our Temple Headquarters.
- Must have open availability to work Monday – Friday.
- Has some disputes experience. Resolving claims has intricacies. Of course, additional training will be provided.
- Thrives in a fast-paced environment. There are lots of moving parts, and we need someone who can juggle multiple tasks at once as efficiently and accurately as possible.
- Enjoys being part of a team and solving puzzles.
We want you to know:
- Texell values our employees, our members, and our community.
- Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Paid time off accruals start on your 1st day with the credit union, and any unused time may be rolled over into the next year.
- Texell recognizes and rewards our hard work. We have quarterly events such as the Awards Banquet (aka Texell "Oscars"), Employee Family Day, Back to School Supplies for your Kids, and more!
- We are very competitive! We proudly participate in the annual Corporate Challenge event put on each Fall with the City of Temple.
- Texell is passionate about helping those in need. We volunteer for several events each month through our team called Texell Serves.
Skills Required
- Some experience resolving disputes or claims
- Ability to work onsite at the Temple, Texas headquarters
- Open availability Monday through Friday
- Ability to manage multiple tasks accurately and efficiently in a fast-paced environment
- Teamwork and problem-solving skills
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The Company
What We Do
Texell Credit Union is a not-for-profit financial cooperative founded in 1948. With over 200 employees, Texell serves approximately 50,000 members through digital service platforms and nine Central Texas branches. Texell offers a wide range of financial services to its members, and performs competitor research weekly to ensure it is offering the best rates in the state to current and prospective members.
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