Dispute Resolution Specialist

Stand out and drive the next generation of wealth. ​​Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.

Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care.

Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 200 jurisdictions. With over $7 billion in AUM and $320 billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.

Official website: nexo.com

Your role: 

• Investigate, research, assess, process, and manage claims from Nexo’s customers and other counterparties to Nexo, and vice versa.
• Conduct negotiations for settlement of claims.
• Prepare responses, statements of claim, applications, appeals, and other related documents.
• Coordinate the litigation activities associated with the relevant claims to ensure a timely and cost-effective dispute resolution.
• Prepare claim reviews and reports, provide accurate and timely information to all internal and external stakeholders to address claim status and other queries.
• Address any general or ad-hoc legal queries from members of Nexo's team.

• Work closely with and report to the relevant Senior Dispute Resolution Specialist or the Chief Legal & Regulatory Officer, as the case may be, to better assess and manage claims.
• Work in close cooperation and actively communicate with other members of Nexo’s team, counterparties, regional legal counsels, and state authorities.

What makes you stand out:

• Master's degree in law.
• Strong academic record.
• Minimum relevant professional experience in a corporate environment of 3-4 years, in particular in claim management, dispute resolution, litigation, financial and banking services. Any experience in cryptocurrencies and blockchain is a strong advantage. 
• Proficiency in English.
• Excellent written and verbal communication skills.
• Ability to assess and mitigate risks.
• Ability to solve complex problems and apply interdisciplinary thinking.
• Advanced multi-tasking skills.
• Excellent interpersonal skills to communicate and negotiate with counterparties and conduct negotiations.
• Outstanding analytical, prioritizing, problem-solving, and planning skills.
• Strong attention to detail and commitment to the delegated tasks and responsibilities.
• Ability to work effectively in a fluid, fast-paced environment and meet deadlines; ability to work independently but within one strong team.
• Curiosity and a strong desire to learn, grow and be up-to-date with the trends and the best practices in cryptocurrencies, banking, FinTech and RegTech.

Nexo benefits:

• Competitive and rewarding remuneration package.
• Annual performance-based bonuses.
• Comprehensive Learning Hub for continuous growth.
• Hybrid work model: primarily office-based with scheduled home office flexibility.
• A dynamic and inspiring environment with cutting-edge projects.
• Career development opportunities in a global leader driving the next generation of wealth.
• Customizable personal benefits package.
• Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
• Free parking with a designated space, free electric bikes, and public transportation cards.
• Fresh fruits, snacks, and a well-stocked office kitchen.
• Regular department team buildings and company-wide team buildings.