About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
We’re looking for a Dispute Resolver to join our Dispute Resolution team based in Panama. As a Dispute Resolver, you’ll be responsible for partnering with Sales, Credit & Collections, Cash Applications, Logistics, and Pricing teams as part of investigation, resolution, and problem-solving.
What you’ll do- Monitoring large volume of Disputes according to process and customer agreed disputability windows
- Identify issues /accounts driving high volume disputes and recommend/coordinate resolutions
- Validate appropriate data from internal and third party systems and ensure appropriate course of action
- Investigate and gather all relevant information through to resolution
- Research problems, recognize patterns/root causes and recommend and coordinate resolutions working closely with other teams where necessary to promote error prevention
- Strong coordination and communication skills
- Proactive Lean practitioner/problem solver leveraging standard practices and encourages cooperation across boundaries
- Process driven with excellent time and project management skills
- Intermediate to advanced skills with spreadsheets, databases, pivot tables and data query logic
- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
- Analytical and data driven decision maker Ability to perform well under pressure Promotes a positive and engaging environment
- Fluent in Spanish and English
BA/BS required
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Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
Skills Required
- Strong coordination and communication skills
- Proactive problem-solving ability using Lean practices
- Process-driven approach with strong time and project management skills
- Intermediate to advanced skills with spreadsheets, databases, pivot tables, and data query logic
- Ability to analyze information, solve difficult problems, and make critical decisions with limited information
- Analytical and data-driven decision-making skills
- Ability to perform well under pressure
- Fluency in Spanish and English
- Bachelor's degree required
What We Do
Signify (Euronext: LIGHT) is the world leader in lighting for professionals, consumers, and the Internet of Things. Our Philips products, Interact systems and data-enabled services deliver business value and transform life in homes, buildings and public spaces. In 2023, we had sales of EUR 6.7 billion, approximately 32,000 employees and a presence in over 70 countries. We unlock the extraordinary potential of light for brighter lives and a better world. We have been in the Dow Jones Sustainability World Index since our IPO for seven consecutive years and have achieved the EcoVadis Platinum rating for four consecutive years, placing Signify in the top one percent of companies assessed. News from Signify can be found in the Newsroom, on X, LinkedIn and Instagram. Information for investors is located on the Investor Relations page
