At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeResponsibilities may include the following and other duties may be assigned:
- Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies
- Measuring and reporting compliance of your department's service level agreement with internal customers
- Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary
- Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies
- Communicating regularly with national and regional contacts for information and/or changes related to the process.
Required Knowledge and Experience:
- Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level)
- Able to work with under time constraints
- Minimum of 1 year of relevant experience in Customer Care Operations Departments
- Comfortable with M.S. Office – Outlook, Excel
- Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
- Team-player who at the same time work independently on moderately complex projects with general supervision.
Experience within a Shared Services Environment or Customer Care or/and with Accounting / Cash Collection and Excel knowledge are desirable.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
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What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.
Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year.
To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
