Dispatcher

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Location: 13101 Carrere Ct, New Orleans, LA 70129
Supervisory Organization: Operations Group (Corey H. Young)
Job Profile: Dispatcher
Pay Rate: $24.00 per hour

Under limited supervision, the Dispatcher is responsible for coordinating and dispatching all buses to ensure on-time performance of service within an assigned geographical area. This role serves as a key communication link between drivers, operations, and contracted customers.

• Oversee all routing and scheduling of buses; dispatch buses and provide drivers with timely route information.

• Counsel and coach drivers and monitors regarding frontline disciplinary and service issues.

• Receive all scheduling and driver complaints; report concerns to the Operations Supervisor/Contract Manager or resolve issues directly with customers as appropriate.

• Manage heavy phone and radio communications.

• Serve as the primary communication liaison with major contracted customers.

• May handle charter reservations, billing processes, and driver payroll.

• Assist with monitoring licensing requirements and participate in driver hiring as needed.

• Provide solutions to pick-up/drop-off issues and resolve service challenges promptly.

• Perform back-up driver duties or miscellaneous clerical support while buses are in route.

• Complete assigned special projects.

• Assist drivers with day-to-day operations, ensuring compliance with operating contracts, state and local regulations, and company policies and procedures.

• High school diploma or equivalent.

• Appropriate vehicle license preferred.

• 3–5 years of relevant experience.

• Basic knowledge of radio dispatch equipment.

• Excellent communication and customer service skills.

• Ability to work under time constraints and deadlines.

• Previous terminal operations, dispatch, or driver experience preferred.

• Computer literacy required.

• Must be able to move throughout the office and between floors.

• Ability to use standard office equipment and access filing systems/cabinets.

• Must be able to communicate effectively in person and by phone.

• Work environment includes office and school bus yard settings.

• Occasional on-the-road responsibilities may occur.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not prescribe or limit the tasks that may be assigned.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.