We are looking for a colleague to join the Help Desk-Printec Romania team.
If you want a stable job and to be part of a dynamic, well-organized team, with professional colleagues, from which you can learn and where you can develop professionally, come to our team!
Responsibilities
- 1. Providing technical support by phone and e-mail to internal and external clients: taking, recording, diagnosing and resolving telephone calls; offers technical consultancy in order to solve the hardware and software incidents signaled by the client; report incidents to other departments involved; incident resolution tracking
- 2. Schedule interventions that involve traveling on site: sends for solving to the service engineers the incidents that require intervention to the client; acts as an interface between the client and the intervention team until the signaled problem is solved.
Requirements
- Bachelor degree or in course of obtaining the degree,
- min 2 years of proven work experience as dispatcher or relevant position,
- Ability to offer online support for troubleshoot, test, repair and service technical equipment,
- Knowledge of IT related hardware,
- Tech-savvy and knowledge of Windows and Office Platforms,
- English literacy - medium level.
Benefits
Attractive salary and benefits package that includes:
- Medical services
- Meal vouchers
- Flexible benefit package (after trial period)
- Flexi-work
- Work form home
- Laptop and high-performance work equipment
Top Skills
What We Do
Did you know that Printec is behind your daily transactions?
Printec is a leader in business-to-customer transaction technologies in 17 countries in Central and Eastern Europe, offering a wide range of technology solutions that help improve human interactions, making everyday life easier.
Through our wide range of technology solutions and services we enable businesses to leverage innovative technology to provide a superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.
Our solutions are behind everyday transactions: from cash transactions via ATMs, to card transactions, self-service solutions and more, enabling hundreds of organizations in Europe to meet and exceed their customers' expectations, while at the same time optimising their operations, creating cost efficiencies.
With our presence of over 35 years and more than 950 highly qualified and experienced professionals, Printec is one of the fastest-growing information technology groups in Central and Eastern Europe.
Watch our recent video for our 35th anniversary where colleagues share 35 facts and highlights about Printec to get to know us better: https://www.youtube.com/watch?v=zgFbdkR1XmU
