Description and Requirements
Role Value Proposition:
The Disability Concierge will provide personalized service for Disability customers with access to concierge services. Specific areas of focus include complex claim review, escalation resolution, and customer care.
Key Responsibilities:
- Act as a "single point of contact" for assigned customers.
- Responsible for consultative support of a complex client in partnership with sales and accounts.
- Provide technical expertise with respect to customer plan provisions and have strong end to end business knowledge.
- Review and respond to customer and member claim escalations to ensure timely complaint resolution.
- Proactively coordinate with appropriate internal and external partners to obtain the necessary information to resolve issues and or requests.
- Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
- Serves as a key resource and a subject matter expert to Customer Unit and National Accounts.
Essential Business Experience and Technical Skills:
Required:
- High school diploma
- An ability to work scheduled shifts during West Coast hours of operation of at least 8 AM to 4 PM.
- 3-5+ years Disability Claims experience
- Strong knowledge of current process and technology in place to support the existing Customers.
- Proficient with Microsoft Office software, particularly Excel and PowerPoint
- Extensive experience managing complex client accounts and relationships, with focus on Disability and Account Management.
- Excellent organizational, interpersonal, and communication skills, both written and verbal
Preferred:
- Bachelor's degree or equivalent business experience.
- Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
- Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
- Ability to balance client expectations with MetLife capabilities.
- Self-motivated to learn more about the business and is proactive in personal development.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 62,300 to 95,500.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
62,300 to 95,500
#BI-Hybrid
What the Team is Saying
.png)
.png)
What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
Gallery
MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
