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The Role
Manage and grow long-term customer accounts for packaged substation programs. Serve as primary customer advocate after business development handoff, coordinate cross-functional execution, drive retention and expansion, track program health and pipeline, lead strategic customer meetings, support installation and NCR resolution, and maintain CRM documentation and continuous improvement initiatives.
Summary Generated by Built In
Come join our collaborative and innovative team at DIS-TRAN Packaged Substations!
DIS-TRAN Packaged Substations has been an industry leader in the design and supply of high-voltage, open-air substations, and switchyards since 1965. Over a half-century of building meaningful relationships with our customers and vendors boils down to one thing: people. We take pride in our collaborative approach where everything we do is designed to deliver the project the right way, your way. Though we have grown over the years, and now offer new innovations like our Factory-Built
Substations, our age-old commitment will never change: to take care of you like family.
DIS-TRAN Pacakged Substations is currently looking for a Program Manager to join their team in Pineville, Louisiana. The Program Manager is responsible for managing and growing long-term customer relationships while ensuring the successful execution and coordination of customer programs. This role serves as the primary customer advocate and strategic partner following project handoff from Business Development.Working at the intersection of Business Development, Operations, and Project Management, the Program Manager is responsible for driving customer retention, supporting account growth, coordinating strategic initiatives, and ensuring alignment between customer expectations and operational execution.This position requires strong communication skills, business acumen, organizational leadership, and the ability to build relationships across multiple levels within customer organizations. The Program Manager must maintain a proactive approach to customer engagement, operational coordination, continuous improvement, and future pipeline planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as the primary point of contact for assigned program-managed customer accounts.
- Develop and maintain strong customer relationships focused on long-term partnership, retention, and growth.
- Lead customer meetings, strategic reviews, facility tours, presentations, and program discussions.
- Coordinate and manage customer retention and developmental growth campaigns through HubSpot CRM.
- Track customer engagement, organizational structures, and key decision-makers to support strategic account management.
- Create individualized customer engagement strategies tailored to specific stakeholders and customer needs.
- Monitor customer satisfaction and proactively address risks, concerns, and escalations.
- Act as the liaison between Business Development, Project Management, Operations, and Technical Teams.
- Coordinate program-level communication to ensure alignment between customer expectations and project execution.
- Support strategic initiatives requiring cross-functional coordination across multiple departments.
- Assist in planning and forecasting future pipeline opportunities for assigned accounts.
- Track overall program health, timelines, deliverables, and customer commitments.
- Support installation planning, operational coordination, and customer communication throughout the project lifecycle.
- Lead and coordinate lessons learned reviews following project completion.
- Involvement in tracking and management of NCRs (Non-Conformance Reports) and customer-related improvement actions.
- Drive continuous improvement initiatives focused on customer experience, communication, and operational execution.
- Identify account expansion opportunities and collaborate with Business Development on growth strategies.
- Maintain accurate customer documentation, activity tracking, and communication records within HubSpot CRM.
- Travel as needed to support customer meetings, project milestones, conferences, facility visits, deliveries, and relationship-building activities.
- Maintain strong in-person customer relationships to support long-term account success and partnership growth.
Customer Relationship & Program Management
Program Coordination & Strategic Alignment
Continuous Improvement & Account Oversight
Travel & Customer Engagement
EDUCATION AND EXPERIENCE:
- 5+ years of experience in program management, customer success, account management, project management, or related customer-facing roles.
- Experience in industrial, manufacturing, engineering, construction, or other technical environments.
- Strong understanding of customer relationship management, business development processes, and commercial operations.
- Demonstrated ability to manage complex customer accounts with multiple stakeholders and changing priorities.
- Proven ability to lead customer-facing meetings, presentations, and strategic discussions.
- Strong organizational, communication, and problem-solving skills.
- Ability to work cross-functionally with Business Development, Operations, Engineering and Design, Project Management, and Technical Teams.
- Experience utilizing CRM platforms such as HubSpot preferred.
- Strong attention to detail with the ability to manage multiple priorities simultaneously.
- Ability to analyze customer needs and translate them into actionable plans and strategies.
- Willingness and ability to travel up to 25–50% as business needs require.
DIS-TRAN Packaged Substations is proud to be ISO-9001:2015 and ISN Certified.
DIS-TRAN Packaged Substations is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
DIS-TRAN Packaged Substations is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Part of the CREST INDUSTRIES family of companies.
Skills Required
- 5+ years experience in program management, customer success, account management, project management, or related customer-facing roles
- Experience in industrial, manufacturing, engineering, construction, or other technical environments
- Strong understanding of customer relationship management, business development processes, and commercial operations
- Demonstrated ability to manage complex customer accounts with multiple stakeholders and changing priorities
- Proven ability to lead customer-facing meetings, presentations, and strategic discussions
- Experience utilizing CRM platforms such as HubSpot
- Strong organizational, communication, and problem-solving skills
- Ability to work cross-functionally with Business Development, Operations, Engineering and Design, Project Management, and Technical Teams
- Willingness and ability to travel up to 25-50% as business needs require
- Strong attention to detail and ability to manage multiple priorities
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The Company
What We Do
Crest Industries is a holding company that provides engineering, procurement, packaging, construction, and industrial services through its various subsidiaries. It operates across sectors including electric power delivery, industrial services, distribution, and natural resources. Founded in 1958, the company focuses on delivering reliable, innovative solutions to help customers manage change and solve complex problems, leveraging a solid foundation, innovation, and a commitment to its people.
