Job Description :
Director, Walmart
Location: Bentonville, Arkansas
Level: L4
Reports To: Vice President, Strategic Accounts – Off Premise
Direct Reports: Two Customer Business Managers
About Diageo:
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your enthusiasm and use your curiosity as you explore, collaborate and innovate.
Together with dedicated people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter future.
Join us to create a career worth celebrating!
COMMERCIAL PHILOSOPHY, PURPOSE & CUSTOMER ENVIRONMENT
Commercial Philosophy
Know Their Business Like It's Ours.
At Diageo Strategic Accounts, we believe the strongest customer partnerships are built through deep business understanding, disciplined commercial leadership, and measurable value creation.
With Walmart, success is achieved by connecting category leadership, shopper insight, operational excellence, and commercial execution to help Walmart deliver on its promise of Everyday Low Price, Every Day Low Cost, and an exceptional omnichannel shopping experience.
We earn the right to become Walmart's trusted growth partner by creating solutions that strengthen both Walmart's business and Diageo's long-term performance.
Purpose of the Role
The Director, Customer Business Team serves as the General Manager for Diageo's Walmart Spirits and Beer business.
The role is accountable for leading enterprise customer strategy, commercial performance, organizational capability, and executive customer relationships while developing a high-performing commercial team that consistently delivers profitable growth across Walmart's physical and digital ecosystem.
Success is measured through business performance, customer partnership, organizational capability, and long-term value creation.
About the Role
The Director leads Diageo's end-to-end commercial relationship with Walmart across the Spirits and Beer portfolios.
Working closely with Walmart merchants, replenishment teams, omnichannel partners, supply chain leadership, and distributor organizations, the Director develops integrated commercial strategies that strengthen category performance while advancing Diageo's long-term growth ambitions.
The role requires balancing strategic customer partnership, disciplined financial management, operational excellence, and organizational leadership within one of the world's most sophisticated retail environments.
Customer Environment
Walmart operates at unmatched scale, requiring disciplined planning, operational precision, and enterprise collaboration.
Success requires leadership across:
Merchandising
Replenishment
Omnichannel
Walmart Connect
Supply Chain
Modular Planning
Inventory Productivity
Everyday Value
Shopper Experience
Data & Insights
The Director is expected to build enterprise relationships that enable Diageo to become Walmart's preferred category growth partner.
COMMERCIAL LEADERSHIP EXPECTATIONS
1. Lead With Their Business
Lead enterprise understanding of Walmart's strategy, operating model, financial priorities, shopper expectations, and omnichannel evolution.
Create customer strategies that support Walmart's objectives while strengthening Diageo's long-term business.
What Great Looks Like
The team consistently leads discussions around Walmart's business before Diageo's brands.
2. Transform Insight Into Strategy
Convert shopper, category, customer, and marketplace insight into scalable enterprise commercial strategies.
Lead Annual Operating Planning, Joint Business Planning, modular reviews, innovation strategy, pricing architecture, and omnichannel growth planning.
What Great Looks Like
Commercial strategies create measurable customer value while aligning resources across the broader Diageo organization.
3. Quantify Every Recommendation
Ensure every recommendation clearly demonstrates customer value.
Connect commercial initiatives to:
Category Growth
Shopper Conversion
Basket Size
Everyday Value
Inventory Productivity
GMROI
Supply Chain Efficiency
Omnichannel Performance
Revenue
Profitability
What Great Looks Like
Every recommendation strengthens Walmart's business case while advancing Diageo growth.
4. Win Through Execution
Build the commercial operating system that consistently delivers execution excellence across Walmart.
Coordinate internal teams, distributors, replenishment, customer operations, supply chain, and field execution.
Create organizational discipline around planning, execution, and accountability.
What Great Looks Like
Execution becomes predictable, scalable, and recognized as a competitive advantage.
5. Bring the Proof
Create an organizational culture grounded in disciplined performance management.
Lead business reviews, customer scorecards, investment optimization, forecasting, and continuous improvement.
What Great Looks Like
Commercial decisions improve because every investment is measured and every learning informs future strategy.
6. Shape What's Next
Represent Walmart's voice throughout Diageo.
Influence:
Innovation priorities
Portfolio strategy
Resource allocation
Commercial capability
Omnichannel investment
Customer strategy
What Great Looks Like
Customer insight shapes enterprise commercial thinking well beyond the Walmart business.
CUSTOMER ENGAGEMENT & ORGANIZATIONAL EXCELLENCE
The Director establishes the commercial standards that define how Diageo engages Walmart.
Every interaction should demonstrate preparation, financial credibility, operational excellence, and customer-first thinking.
The Director is responsible for creating organizational consistency across all customer engagements.
Expectations
Customer-specific business reviews
Executive-ready storytelling
Fact-based recommendations
Clear financial rationale
Operational feasibility
Action-oriented follow-up
Cross-functional alignment
Every recommendation should answer one question:
"How does this make Walmart's business stronger?"
PEOPLE LEADERSHIP & COMMERCIAL CAPABILITY
The Director develops the commercial capability of the Walmart Customer Business Team.
Responsibilities include:
Coaching two direct reports
Building strategic thinking capability
Developing financial acumen
Strengthening executive communication
Driving cross-functional leadership
Succession planning
Talent development
Building an inclusive, high-performing culture
The Director creates the commercial operating rhythm that enables sustained excellence.
LEADERSHIP EXPECTATIONS
The Director models enterprise commercial leadership by:
Knowing Walmart's business like it's our own.
Leading with customer outcomes.
Transforming insight into enterprise strategy.
Building organizational capability.
Influencing through collaboration.
Creating clarity through disciplined communication.
Developing future commercial leaders.
Driving continuous improvement.
Representing Walmart's voice throughout Diageo.
QUALIFICATIONS, SUCCESS MEASURES & ROLE SCOPE
Professional Experience
Demonstrated success leading enterprise customer businesses within large-scale retail environments.
Experience managing complex commercial organizations, executive customer relationships, cross-functional teams, and organizational capability.
Proven leadership of large customer P&Ls and strategic planning.
Measures of Success
Business
Revenue
Share
Profitability
Distribution
Trade ROI
Omnichannel Growth
Customer
Executive Relationships
Strategic Partnership
Joint Business Planning
Category Leadership
Organization
Team Capability
Succession Readiness
Talent Development
Cross-functional Alignment
Enterprise
Commercial Influence
Innovation Leadership
Organizational Capability
Long-term Customer Value
Role Scope
The Director serves as the enterprise commercial leader for Diageo's Walmart Spirits and Beer business.
Responsibilities include:
Overall Spirits & Beer P&L
National customer strategy
Two direct reports
Executive Walmart relationships
Cross-functional leadership
Omnichannel strategy
Commercial investment stewardship
Organizational capability development
Enterprise customer influence
Success requires balancing enterprise customer strategy, organizational leadership, commercial excellence, and people development to deliver sustainable growth for Walmart and Diageo.
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to handle your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement:
We recognize and value performance, offering our people an attractive Rewards and Benefits package.
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive environment, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive environment that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mentalities, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you!
If you require a reasonable adjustment, please ensure that you gather this information when you submit your application.
Recruitment Scam Warning
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.
Minimum Salary
$159,225.00
Maximum Salary
$265,375.00
Worker Type :
RegularPrimary Location:
BentonvilleAdditional Locations :
Job Posting Start Date :
2026-07-01Skills Required
- Experience leading enterprise customer businesses within large-scale retail environments
- Proven leadership of large customer P&Ls and strategic planning
- Experience managing complex commercial organizations and executive customer relationships
- Experience leading cross-functional teams and omnichannel strategy
- Demonstrated financial acumen and ability to quantify recommendations (GMROI, profitability, ROI)
- People leadership experience including coaching, succession planning, and talent development
- Experience with joint business planning, forecasting, and performance scorecards
Diageo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diageo and has not been reviewed or approved by Diageo.
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Fair & Transparent Compensation — Pay is considered competitive and often described as top-tier, particularly in manufacturing and salaried roles, with many indicating they feel fairly compensated. Compensation is frequently cited as a strong reason to join and stay despite pressures in some parts of the business.
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Parental & Family Support — Parental leave is widely recognized as a flagship offering, equalized across parents and inclusive of adoption and surrogacy, with benefits and bonuses maintained during leave. This family-friendly approach is highlighted as industry-leading and a standout element of the package.
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Retirement Support — Pension schemes are described as generous, with notable employer contributions enhancing long‑term financial security. In key markets such as the UK and U.S., offerings like pensions and 401(k) plans are presented as core components of total rewards.
Diageo Insights
What We Do
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future. To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet
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