Director, Variation Management

The Director, Variation Management will be responsible for developing and maturing the variation management skillset and workflows within the Auto and Property Claims organization. Additionally, the Director will regularly update senior leaders and stakeholders on key milestones accomplished and associated benefits achieved.

This role requires strong organizational skills, maturity, and self-direction. The ideal candidate will bring strong strategic and interpersonal skills to leverage variation management best practices from across the company. 

Responsibilities: 

• Create a multi-year strategy for best-in-class variation management practices to drive broad-scale improvement within the Claims organization 

• Develop project plans, identify key stakeholders, define criteria for success, and effectively manage scope, teams, and deadlines 

• Lead a federated project team including key leaders in claim, strategy, training, technology, and subject matter experts 

• Partner and influence to drive change across the organization 

• Identify essential data elements and claim metrics that empower handlers to control their performance and enhance ongoing variation management efforts 

• Develop clear project visuals and effective communication of project vision, milestones, and successes 

• Promote and encourage an inclusive culture 

• Model professional and ethical leadership, adhering to corporate code of conduct 

Qualifications: 

• Minimum of seven years of relevant work experience at a large insurance carrier required 

• Experience successfully leading complex projects in a large corporate setting 

• Significant change management initiatives 

• Strong working relationships and influence across multiple departments and leadership levels 

• Intellectual curiosity; demonstrated critical and strategic thinking and analytical skills 

• Strong organizational skills and ability to work independently and manage time and priorities effectively 

• Bachelor's degree preferred, equivalent work experience may also be considered 

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer