For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Marine team is seeking a Director of Marine Underwriting Performance. This is a full time, exempt role. This is a hybrid opportunity, open to any Hanover location on the East Coast.
POSITION OVERVIEW:
This role resides within the Marine area of the Specialty division. Manages all sales and underwriting functions within assigned territories. Drives team performance regarding underwriting management, achievement of new business targets and ensuring consistent use and optimization of best practices and tools. Responsible for mentoring underwriters in their agency relationships, resolving escalations, and product knowledge. Collaborates with Operations partners on underwriting technicians and underwriting assistants. May oversee and manage underwriter renewal process guidelines and workflows to include proper utilization of tools and reports for efficient renewal book management (e.g. renewal lists, timely premium bookings, proper closing of lost accounts, etc.). Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.
IN THIS ROLE, YOU WILL:
- Develop and implement strategies based on near- and long-term priorities, current trends and underwriting results.
- Identify enhanced sell and cross-sell opportunities to create growth within other lines of business and customer segments.
- Collaborate with both Specialty distribution and local branch partners.
- Partner with leadership to help develop and drive the regional business strategy.
Technical Underwriting:
- Decipher complex accounts and apply sound underwriting principles to translate business rationale to team and or colleagues.
- Evaluate and identify technical training needs and opportunities to enhance capabilities of team. May conduct formal/informal training sessions.
- Manage UW account referrals to meet productivity targets / effectively allocate for greatest return.
- Assess underwriting skills of underwriters, delegating underwriting authority based on demonstrated skills, and create plans to increase underwriting technical capabilities.
Portfolio & Sales Management:
- Assist in developing strategic financial plans adjusting as needed in response to changing performance indicators. Understands financial relationships, dependencies, trends, risks and potential returns.
- Ability to create and drive business plan that yields profitable results.
- Keeps current on state/territory issues, regulations and trends and appropriately shares information to drive state results.
- Drive profit improvement process and appropriate rate while balancing with retention. Ensures teams utilization of tools and resources to achieve profit goals.
WHAT YOU NEED TO APPLY:
- Bachelor’s degree required, professional designations preferred.
- Minimum of 10+ years of experience with Specialty/Marine accounts and driving agency relationships resulting in profitable new and renewal business.
- Proven experience driving agency relationships resulting in profitable new business and renewal accounts.
- Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Acts as a change advocate and is open to new and different ways of thinking.
- Excellent communication skills are essential; effective face-to-face interactions and presentations to groups, as well as strong phone skills, along with sound written communications, including impeccable follow through.
- Demonstrated ability to effectively collaborate and influence across multiple levels of the organization within senior and field management and underwriters.
- High degree of business, insurance and marketplace knowledge.
- Ability to travel as needed.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Skills Required
- Bachelor's degree
- Professional designations
- 10+ years of experience with Specialty or Marine accounts
- Experience driving agency relationships and profitable new and renewal business
- Strong problem-solving, analytical, and collaborative resolution skills
- Ability to advocate for and adapt to organizational change
- Excellent verbal, presentation, telephone, and written communication skills
- Ability to collaborate with and influence senior leaders, field management, and underwriters
- Strong business, insurance, and marketplace knowledge
- Ability to travel as needed
The Hanover Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hanover Insurance Group and has not been reviewed or approved by The Hanover Insurance Group.
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Healthcare Strength — Healthcare coverage is positioned as robust, spanning medical, dental, vision, life and disability options, alongside wellness supports like coaching and assistance programs. Access to added services such as health advocacy, flu shots, and location-specific on-site clinics appears to strengthen the overall package.
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Retirement Support — Retirement benefits are described as strong, highlighted by a 401(k) match up to 6% and additional financial programs like profit sharing/pension options in some descriptions. An employee stock purchase discount and free financial planning are also presented as meaningful financial-security add-ons.
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Leave & Time Off Breadth — Time-off benefits appear generous, with four weeks of PTO at hire, multiple holidays, and the ability to purchase additional PTO. Hybrid/flexible work arrangements are frequently presented as enhancing the overall value of total rewards.
The Hanover Insurance Group Insights
What We Do
The Hanover is a leading provider of property and casualty insurance in the United States. We’ve been named to Forbes’ list of “Best Mid-Size Employers” since 2015, and have more than 4,200 employees in 35 branch offices, covering more than two million individual and business policyholders. As an employer of choice, The Hanover provides a unique experience, combining a long, proud history of delivering its promises, and a forward-thinking, innovative culture mentality. At The Hanover, you will gain new experiences, expand your skill set, and build your career working for an industry leader and one of the fastest growing companies in the insurance industry. Our compensation and benefits programs are based on the strong belief that our people are our company's most valuable asset. We offer comprehensive benefits to help our team members stay healthy, build financial security, balance work and personal responsibilities, and achieve their professional goals.
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