- Own end to end platform operations across treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls.
- Lead large scale client conversions and onboarding, delivering a first time right experience with minimal disruption and consistent service outcomes.
- Serve as the executive escalation point for major incidents and outages, driving rapid resolution, root cause remediation, and continuous improvement.
- Partner closely with Product and Technology leaders to execute the digital roadmap, aligning operational capabilities with strategic growth priorities.
- Govern operational readiness for platform enhancements, ensuring scalability, resiliency, and client experience considerations are embedded by design.
- Champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk.
- Proven ownership of mission‑critical platforms or products, with responsibility for uptime, performance, data quality, and operational controls.
- Experience leading end‑to‑end operational enablement, including production support, service management, and continuous improvement.
- Track record of stabilizing and scaling platforms during growth, modernization, or transformation phases.
- Hands‑on leadership of complex client conversions, migrations, or onboarding initiatives.
- Experience ensuring first‑time‑right delivery, data integrity, and minimal client disruption during transitions.
- Demonstrated ability to govern execution across multiple teams, vendors, or geographies.
- Experience serving as a senior escalation point for outages, data issues, or high‑impact operational incidents.
- Leadership of incident response, root‑cause analysis, and remediation, with accountability for preventing recurrence.
- Strong judgment in balancing client impact, regulatory expectations, and business priorities.
- Extensive experience partnering with Product, Technology, Architecture, and Engineering teams in a matrixed environment.
- Active role in executing or influencing a digital roadmap, platform modernization, or automation strategy.
- Ability to translate strategic objectives into operational readiness and scalable delivery.
- Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Operations Management, or a related field. Minimum of 10 years of experience within treasury management, commercial banking, or enterprise financial services platforms.
- Master of Business Administration or Master's in Finance, Business, or Technology Management. Experience supporting large commercial, corporate, or institutional client segments.
Similar Jobs
.png)
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
