Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a strategic and results-driven leader to join our team as Director, Telematics Operations. In this role, you will lead the execution, scale, and continuous improvement of Element’s telematics operations across the US and Canada. Reporting to the VP, Vehicle Acquisition, you will ensure telematics operational processes, data readiness, and service delivery reliably enable connected mobility initiatives. You will be accountable for operational performance, workforce effectiveness, vendor execution, measurable automation of manual processes, and disciplined delivery against the connected mobility strategy established by the VP, Connected Mobility.
What You’ll Do
Lead telematics operations across multiple locations, ensuring consistent execution, quality, and performance.
Execute the telematics and connected mobility strategy defined by the VP, Connected Mobility.
Build, lead, and develop a high-performing telematics operations team, including workforce planning, capacity modeling, and staffing strategies aligned to acquisition demand and client adoption cycles.
Partner with Vehicle Acquisition, Connected Mobility, Commercial, Shared Services, Technology, Finance, and Legal teams to ensure seamless telematics execution and support client engagements and escalations.
Drive continuous improvement using Lean, Six Sigma, or similar methodologies to modernize operations through automation and digital enablement.
Own telematics vendor performance management, including service quality, cost, scalability, and issue resolution.
Develop and execute a telematics simplification, automation, and digital enablement roadmap aligned to Connected Mobility and Vehicle Acquisition priorities.
Deliver measurable year-over-year reduction in manual telematics processing, improving cycle time, accuracy, cost per activation, and overall service quality.
Own operational execution of telematics-related financial processes, including SOC-compliant controls, billing issue resolution, client enrollment accuracy, and vendor billing audits.
Provide operational support to the VP, Vehicle Acquisition and VP, Connected Mobility on telematics-related initiatives and participate in enterprise projects as required.
Basic Qualifications
Bachelor’s degree in Business, Technology, Engineering, or equivalent experience.
10+ years of progressive leadership experience in telematics, connected vehicle services, fleet technology, or data-driven mobility operations, with demonstrated success scaling operations, managing telematics platforms and vendors, and delivering measurable improvements in activation, data quality, automation, and client adoption.
Demonstrated experience building and leveraging operational dashboards and performance reporting tools to drive measurable improvements.
Proficiency in Power BI (or similar business intelligence platforms) with the ability to design, analyze, and present data-driven insights to executive stakeholders.
Experience managing vendors, platforms, and complex operational workflows.
Demonstrated ability to modernize operations through automation and digital enablement.
Strong financial acumen and experience managing operational budgets.
Preferred Qualifications
Proven ability to execute and scale telematics operations in a multi-vendor, multi-platform environment, delivering reliable activation, data readiness, and service quality at scale.
Strong knowledge of process improvement methodologies such as Lean or Six Sigma.
Strong operational decision-making skills with direct impact on service quality, cost per activation, vendor performance, and client onboarding outcomes.
Demonstrated capability to modernize operations through automation, workflow optimization, and elimination of manual processes with measurable results.
Experience leading and developing multi-location teams and third-party partners with accountability for performance, capacity, and results.
Ability to operate independently in complex, ambiguous environments while executing against connected mobility strategy and enterprise priorities.
Location:
Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.
The hiring base salary range for this position is $133,400 to $183,400 CAD annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
Top Skills
What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
