Service Center
CSCS TXPOSITION SUMMARY:
We are seeking an experienced, detail-obsessed Technology Program Coordinator as a key leader role in our new IT Program Office – the central nervous system of our Technology organization. This high-impact, high-visibility role keeps dozens of concurrent technology projects, budgets, procurements, and executive communications perfectly aligned and transparent. You will assist in providing the “single source of truth” for everything the Technology leadership team needs to steer the ship: portfolio health, financials, procurement status, metrics, and governance. If you excel at turning chaos into clarity, love chasing down answers diplomatically, and can translate complex data into compelling executive stories, this is your role.
ESSENTIAL DUTIES:
Maintain real-time visibility into 50–150 active technology initiatives (infrastructure, software, cloud, security, digital transformation, etc.) via dashboards and weekly status reporting.
Provide updates for budget tracking: forecast vs. actuals, variance analysis.
Lead technology procurement team: Lead two-person team that creates requisitions, tracks orders through receipt and deployment, and maintains the asset register.
Produce executive-ready monthly and quarterly portfolio reviews (PowerPoint decks, scorecards, financial summaries) for the CIO/CTO, and Technology Steering Committee.
Plan and facilitate critical meetings and events: Technology Governance Board, Architecture Reviews, QBRs, vendor days, annual planning off-sites, and technology all-hands.
Enforce stage-gate governance; ensure every project has required approvals, business cases, and benefits tracking.
Track and report on project outcomes: ROI, benefits realization, KPIs, OKRs, and operational metrics.
Administer Smartsheet, Celoxis and other tracking tools.
Mentor junior coordinators and act as the go-to expert for process, tools, and reporting standards.
Identify and implement process improvements in budgeting, intake, procurement, and reporting workflows.
KNOWLEDGE, SKILLS, AND ABILITIES:
5+ years in executive administration, technology program coordination, IT business management, or portfolio support roles.
1+ year(s) leading a small team of individuals.
Proven ownership of multi-million-dollar technology budgets and procurement cycles.
Proficiency in PM/portfolio tools (Workday Projects, Azure DevOps, Smartsheet, etc.) highly desirable.
Solid financial acumen – comfortable with Excel and collecting data for financial reporting
Exceptional communication; able to brief Technology leaders clearly and confidently.
Expert-level PowerPoint and Excel/Power BI skills for storytelling with data.
Demonstrated ability to influence without authority and drive accountability across teams.
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
Bachelor’s degree or equivalent experience.
PMP, PgMP, ITIL, Agile certification a plus.
Experience with Excel, Smartsheet, Workday, or other IT Financial Management and project management tools a strong plus.
Prior event-planning or executive-support experience.
CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed):
PMP, PgMP, ITIL, Agile certification or equivalent experience a plus.
ABOUT CALIBER:
Founded in 1997, Caliber Collision is the nation’s largest collision repair company in the United States serving the $47 billion-a-year collision repair industry. Caliber has grown rapidly over the years and has more than 1,800 locations with the industry's first true nationwide footprint. With all locations’ I-CAR Gold Class Professional certified collision repair centers, Caliber is consistently ranked as having among the highest customer satisfaction scores in the industry and backs all repair work with a written, lifetime warranty. Caliber receives more referrals by insurance agents than any other company.
At Caliber, the company's purpose-driven culture attracts, retains and motivates top operators, with a commitment to restore the rhythm of their customers' lives and be the automotive service provider of choice in every community they serve. Through several initiatives, such as Recycled Rides, Rhythm Restoration Food Drive, Changing Lanes and Caliber Classic, Caliber gives back to the communities that have entrusted them with their automotive service needs.
Caliber believes it can leverage its core capabilities and assets to address the larger automotive services market and is in the process of building out additional aftermarket services across scanning and calibration (Protech), glass (Caliber Auto Glass) and fleet solutions (Caliber Fleet Solutions).
For more information, please visit: www.calibercollision.com.
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What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
