Director of Technology Innovation & Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

About the role

The Director of Technology Innovation & Data is responsible for overseeing the strategic, operational and financial performance of the hotel's technology ecosystem. This role ensures the delivery of exceptional, high-touch technical experiences for guests, drives operational efficiency and maintains brand cybersecurity and infrastructure standards while leading high-performing technical teams, leveraging data insights and managing long-term capital planning.

What you will do

• Ensure 24/7 operational continuity and uptime for all mission-critical core hotel, property management, back office and guest-facing systems.

• Govern the hotel's network security architecture, Active Directory, server infrastructure and network protection/failover tools.

• Establish, monitor and rigorously test comprehensive data backup and business continuity plans in strict accordance with local and corporate compliance.

• Formulate, present, and manage comprehensive IT operating and capital budgets. Construct compelling business cases for all technology expenditures.

• Establish robust product lifecycle management and drive the property’s 10-year capital planning for technology.

• Lead the scoping, bidding and execution of data communications, hardware, and IT service contracts in alignment with corporate requirements.

• Act as an internal business consultant, identifying and implementing technology "best practices" and automated applications to streamline hotel workflows and boost profitability.

• Maintain and advocate for the highest level of compliance with the Four Seasons IT Core Standards and internal financial controls.

• Build harmonious, professional relationships with Property Leadership, Department Heads and the Corporate Home Office. Actively collaborate in regional meetings to drive brand-wide innovation.

• Direct high-level, flawless technical support for high-profile hotel guests, conference services and major function spaces.

• Cultivate a continuous learning environment that fosters professional development, ensuring the Technology Innovation & Data team meets strict service level agreements for admin users.

What you bring

• Bachelor’s degree in Computer Science, Information Technology, Data Science, Business Administration, or a closely related field.

• Minimum of 10 years of progressive experience in information technology leadership, preferably within a luxury hospitality or upscale commercial environment.

• Reading, writing and oral proficiency in Cantonese, Mandarin and English.

• Proven background in network architecture, Microsoft/MAC enterprise environments, data environments and robust cybersecurity practices.

• Deep expertise in luxury hotel operations and core hospitality platforms, network infrastructure and property interfaces is highly preferred.

• Exceptional problem-solving, conflict-resolution and executive decision-making capabilities.

• Strong command of cost management, cost analysis, budgeting and internal financial controls.

• Extensive experience leading large-scale corporate technology implementations, data-driven system rollouts, and infrastructure upgrades.

 What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• This is a Full-time position

• 44 Hours weekly