At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Technology at American Express
As part of our diverse tech team, you can architect, code, and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, and inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to support the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
About the AWS Public Cloud (Platform Services) Engineering Team
American Express Enterprise Cloud Engineering team is looking for innovators to help us build world-class applications, cloud platforms, and infrastructure supported by integrated CI/CD, observability, and security capabilities.
ResponsibilitiesAs the Director Software Engineering – AWS Public Cloud (Platform Services), you will define and lead the strategic vision, design, and implementation of our AWS Cloud services and platform including Elastic Kubernetes Service (EKS) and other AWS services related to compute, storage, serverless etc. This role requires cross-functional collaboration across engineering, cloud security, network engineering, cloud operations, FinOps and Cloud product to implement resilient, secure, scalable enterprise platforms.
- Lead the AWS platform engineering team to enhance the Amex EKS Platform and enable AWS native services with focus on customer experience.
- Partner with security, architecture, SRE, and application teams to define and implement cloud best practices.
- Optimize AWS spend across all services including compute, storage, networking and managed services.
- Define and implement standardized patterns for Gen AI, AI/ML, AI OPS use cases across the public cloud.
- Continuously evaluate and optimize cloud infrastructure to improve reliability, efficiency, reduce costs, and maintain security posture.
- Partner with product team to develop and implement OKR’s and key results for AWS.
- Produce and present recurring executive-level reports and insights that inform senior leadership decisions.
- Foster a culture of collaboration, innovation, and continuous improvement within the organization.
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- 15+ years of progressive engineering leadership experience, including 8+ years driving Amazon Web Services (AWS) large engineering team at scale, building and managing large fleet of EKS clusters, successfully leading teams responsible for highly reliable, resilient, and enterprise-grade cloud infrastructure.
- Deep understanding of cloud technologies (such as AWS, Google Cloud) and experience with cloud orchestration and automation tools.
- Experience with DevOps practices and methodologies, including CI/CD pipelines, configuration management, and infrastructure as code.
- Experience with observability tools such as Prometheus, Splunk, ELK, and Dynatrace.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment.
- Excellent communication and leadership skills, with the ability to effectively collaborate with cross-functional teams and influence decision-making at all levels of the organization.
- Certifications such as AWS Cloud Professional Architect, Kubernetes certified professional or other relevant certifications are a plus.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's or master's degree in computer science, Engineering, or a related field
- 15+ years of progressive engineering leadership experience
- 8+ years driving Amazon Web Services (AWS) large engineering team at scale
- Deep understanding of cloud technologies (AWS, Google Cloud)
- Experience with DevOps practices and methodologies
- Experience with observability tools such as Prometheus, Splunk, ELK, and Dynatrace
- Excellent communication and leadership skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
