We are looking for a Director of Technical Support to lead our global Technical Support organization from our Tel Aviv headquarters, reporting to the VP Customer Experience.
monday.com is an AI-powered global software company helping teams manage work. Our Customer Experience (CX) team is the frontline advocate, providing deep technical expertise As we scale, this role will shape the future of Technical Support by building an AI-agentic operating model that combines human expertise with autonomous agents, targeting 90% AI containment. This leader will drive strategy, operations, tooling, and performance standards at scale, in close partnership with Product and R&D.
Experience & Skills:
- 8+ years in B2B SaaS Technical Support leadership.
- 3+ years leading multi-layered organizations (managers of managers).
- Proven experience owning or partnering with Support Operations.
- Deep understanding of the current AI landscape (LLMs, RAG, Agentic workflows) and a creative vision for applying them to technical problem-solving.
- Experience leading AI adoption or multi-agent orchestration initiatives in Support/CX.
- Strong technical acumen, analytical mindset, and experience building scalable models and leading organizational change.
- Fluent English.
Top Skills
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
