Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
• ~90 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
The Opportunity
Relay is hiring a Director of Talent to own and evolve our talent acquisition platform—covering the data foundation, tooling and infrastructure, assessment architecture, and operating model that enable fast, high-quality hiring at scale. Reporting to Founder and Chief Commercial Officer, Nikki Mazza, you’ll act as the architect of our TA system, partnering closely with the Founders, People team, and functional leaders to translate growth plans into a scalable hiring engine. As we enter our next phase of growth, you’ll put the right infrastructure in place to support it—and keep raising the bar as we scale.
Who Will Thrive in this role?
You’ve led TA as a system owner: built (or owned) recruiting dashboards/analytics, operational rhythms, budget, and capacity planning—not just reporting.
You’re fluent in the TA and Talent Ops/data hybrid craft: SLAs, scorecards, funnel diagnostics, automation, and partnering with RevOps/FP&A/People Analytics to forecast and drive decisions.
You bring product thinking grounded in hands-on TA: you design candidate & hiring manager journeys, run experiments, and collaborate effectively with product/engineering on hiring systems.
You can raise the hiring bar at scale: own question banks, rubrics, scorecards; design assessment architecture; and build interviewer training/certification that reduces variance.
You’re a strong people leader who can scale the org model: coach TA Leads, decide what to productise vs centralise vs decentralise, and drive adoption through clarity and high standards.
Must-Haves
Proven leadership experience owning TA programs and delivering systems implementations end-to-end.
Experience in hypergrowth startups or scale-ups.
Structured, clear communicator with strong stakeholder management skills.
Compensation, Benefits & Workplace
Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
25 days of holidays
Enhanced parental leave.
Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
Hardware of your choice.
Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
Fast and Focused Hiring Process
Talent Acquisition Interview - 45 min
Hiring Manager Interview - 60 min
Case Study - 75 min
Decision and offer within 48 hours; our process mirrors our pace of work.
Who Thrives at Relay?
Aim with Precision: You define problems clearly and measure your impact meticulously.
Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Top Skills
What We Do
Every single one of us places multiple orders online every year. On a world changing scale we can all agree that e-commerce is transformative in our lives. Yet, when we zoom into the specifics of e-commerce delivery, we find diverse approaches around the world.
In Asia, delivery companies were founded post the dawn of the internet and purpose built for e-commerce, in Europe and the US, delivery companies are all 50-500 years old and were built for a world pre-internet.
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in Europe and the US. Not only do we enable orders of magnitude better delivery in speed and cost for retailers and consumers, but we are also doubling down on making sure our ecosystem of delivery drivers and the planet benefit.
Relay will enable the greatest change in online delivery since the birth of the internet and we cannot wait to bring it to you
