For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.
Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.
Summary: The Director of Systems and Programming Services provides strategic, operational, and technical leadership for the Women, Infants, and Children (WIC) Information Technology (WIT) team, overseeing the WiSE/Electronic Benefits Transfer (EBT) data system. This role is responsible for directing technology initiatives, managing complex systems, and ensuring compliance with federal and organizational standards.
Responsibilities:
- Provide leadership, direction, and technical support for the WIT team and supported systems.
- Coordinate the work of the Product Manager, Development Supervisor, Project Manager, and Network Systems Administrator.
- Direct the full systems development life cycle for various WIC applications and technologies.
- Serve as the senior technical and operational point of contact from project inception through implementation and support.
- Develop and maintain technology strategies, roadmaps, governance procedures, and performance reports.
- Monitor the availability, performance, security, and integration of supported applications and technologies.
- Oversee requirements analysis, solution architecture, development, testing, and operational readiness activities.
- Coordinate cybersecurity, data privacy, and compliance activities with internal and external partners.
- Evaluate and recommend technologies that improve service delivery, reliability, security, and operational efficiency.
- Lead procurement, contract negotiation, and performance monitoring of vendor deliverables and budgets.
- Build and maintain effective relationships with stakeholders and communicate technology status and recommendations.
- Identify and implement process improvements and report on service quality and team effectiveness.
- Ensure compliance with Department data security procedures and policies.
Required Skills:
- Minimum of eight years of experience with Oracle 12c SQL/PLSQL and related technologies.
- Six years of experience with cellular communication protocols and application development.
- Two years of experience with IBM Cloud service offerings and Watson-based development.
- Eight years of experience leading enterprise information systems and supporting technologies.
- Five years of experience managing technical staff and coordinating work across various disciplines.
- Five years of experience directing full systems development life cycles.
- Five years of experience in strategic technology planning and compliance with regulations.
- Five years of experience managing vendor relationships and technology budgets.
- Five years of experience supporting high availability and transaction-based systems.
- Experience communicating complex technology matters to various stakeholders.
- Knowledge of public sector IT governance and relevant legal and policy applications.
We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:
- Medical coverage through Blue Cross Blue Shield, with two plan options
- Dental and vision coverage
- Life, critical illness, and accident insurance through Unum
- Flexible Spending Account and Dependent Care FSA options through Navia
- Health Gap Insurance through Sun Life
- 401(k) retirement plan through The Standard, with eligibility after six months
Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.
We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.
Skills Required
- At least eight years of experience with Oracle 12c, SQL, PL/SQL, and related technologies
- At least six years of experience with cellular communication protocols and application development
- At least two years of experience with IBM Cloud services and Watson-based development
- At least eight years of experience leading enterprise information systems and supporting technologies
- At least five years of experience managing technical staff and coordinating cross-disciplinary work
- At least five years of experience directing full systems development lifecycles
- At least five years of experience in strategic technology planning and regulatory compliance
- At least five years of experience managing vendor relationships and technology budgets
- At least five years of experience supporting high-availability and transaction-based systems
- Experience communicating complex technology matters to diverse stakeholders
- Knowledge of public-sector IT governance and relevant legal and policy requirements
What We Do
We have nearly 30 years of experience, and our bent toward contrarian thought brings a refreshing perspective. The combination of these unique qualities empowers us to offer an approach to developing and delivering talent that is truly transformational. We don’t resist change; we embrace it as a continual way of life. Informed by a reverence for the history of the technology industry and an in-depth knowledge of its progression, we are able to capitalize on both timeless principles and new ideas. Rather than settling into the grooves on the path most traveled, we plot our own course. Cook’s approach is transformational, not transactional. We are passionate about investing in people, training up and tracking down the best of the best — not just on paper, but in real life, making the solutions we provide sustainable. Through our FastTrack’d program, team-delivered solutions and culture of internal growth, we have established a unique way of doing business — one that values people over placement, creating genuine partnership with our clients and candidates. The philosophy of the transformational approach: - We try new ideas. - We ask questions — even the tough ones. They create a path to understanding. - We believe who you are is ultimately more valuable than what you do. The transformational approach at work: - We equip talent though FastTrack’d with more than just technical skills, investing in personal character and integrity as central elements of being an excellent, sustainable candidate. - We welcome change, even within our own organization. We’ve transitioned our own internal tools onto an AWS platform with automated testing capability, utilizing dev/ops construct and agile development methodologies. - We reimagined the educational framework of FastTrack’d by shaping it into modules, allowing for client involvement in the final product while preserving the integrity of the proven training model.
