Director of Strategy & Operations (Claims)

About SafeLease

At SafeLease, we're rethinking how P&C insurance is sold in an age of technological change. We believe the industry's biggest inefficiencies aren't technical problems — they're structural ones. And we're building the team to tackle them.

SafeLease is a profitable insurance business that designs, underwrites, and distributes specialty coverage for commercial property owners and their tenants. Most insurance companies either distribute products or bear the risk — we do both. We back our policies with our own capital, which means we control the full stack: product design, tech, and the speed at which we move. That end-to-end ownership lets us offer customers real flexibility, saving time and money for more than 4,000 properties insured for billions in value nationwide.

We're a team of 70, growing over 100% annually, and we've done it without sacrificing profitability or culture. Here, you'll get high discretion and a wide aperture of problems to solve. We embrace the newest technologies, move fast together, and operate with the intensity of a small company where every person's work is visible. If you're looking for a place to sharpen your craft alongside people who take their work seriously, you'll fit right in.

About the Role

We are seeking a Director of Strategy & Operations (Claims) with a consulting background to lead cross-functional initiatives that improve claims performance, partnering with Claims, Product, Go-To-Market (GTM), Support, and other teams to drive strategic and operational excellence across the claims lifecycle. This role demands exceptional project management skills, strategic vision, and the ability to align cross-functional efforts with organizational goals in a fast-paced environment.

Responsibilities

• Oversee and drive high-impact, cross-functional claims initiatives, ensuring alignment with company strategy and timely execution.

• Partner with the Claims organization to optimize the end-to-end claims lifecycle, including intake, adjudication, settlement, and recovery/subrogation workflows.

• Collaborate with Product, GTM, and Support teams to identify opportunities for claims operational improvements and implement scalable solutions.

• Develop and monitor claims KPIs (e.g., cycle time, loss adjustment expense, leakage, customer satisfaction) to evaluate the success of strategic initiatives and operational processes.

• Lead the creation of project plans, timelines, and resource allocation to ensure successful delivery of claims transformation efforts.

• Provide strategic recommendations to senior leadership based on claims data analysis, loss trends, and industry benchmarks.

• Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes on claims priorities.

• Mentor and guide junior team members in project execution and claims operational strategy.

Requirements

• Bachelor's degree in Business, Management, or a related field; MBA or advanced degree strongly preferred.

• 5-10 years of experience in management consulting, with a focus on strategy, operations, or transformation projects.

• Exceptional project management skills, with experience leading large-scale, cross-functional initiatives.

• Strong analytical skills, with expertise in tools like Excel, SQL, or Tableau for strategic analysis and reporting.

• Proven ability to influence and manage senior stakeholders across multiple departments.

• Experience working with Claims, Product, GTM, or Support teams in dynamic, high-growth environments.

• Ability to navigate complexity and drive results in ambiguous, fast-paced settings.

Preferred Qualifications

• Experience leading operational or strategic initiatives within a claims, insurance, or InsurTech environment.

• Familiarity with claims management systems and claims process automation.

• Proficiency with project management tools (e.g., Asana, Jira, or Monday.com).

• Understanding of claims regulatory requirements, loss reserving, or fraud/leakage mitigation.

• Experience in the self-storage and/or insurance industry.

Why SafeLease?

The tech: Our prospects convert fast because we’re solving real problems and delivering serious value to commercial real estate owners.

The team: We’re a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego.

The stability: We’re well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity.

The employee experience: We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people want to show up to do their best work.

If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

Employment at SafeLease is contingent upon a satisfactory verification of a general and criminal background check.