Bilt

Director, Strategy & Operations - Banking

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New York, NY, USA

In-Office

Fintech • Mobile • Real Estate • Financial Services • PropTech

A loyalty program that rewards residents at home, in their neighborhood, & when they travel, no matter where they live.

The Role

What is Bilt?

Bilt is the membership for where you live, transforming rent and mortgage payments into valuable rewards while connecting members with exclusive benefits in their neighborhood.

With every on-time rent or mortgage payment, Bilt Members earn Bilt Points – the industry's most valuable and flexible points currency. They can transfer their points 1:1 to their favorite airlines or hotels with our industry leading travel program, use them for future rent payments, redeem for everyday purchases, or save them for a down payment on a home. Plus, unlock exclusive rewards on the 1st of every month with Rent Day®.

Bilt Members get even more value at their favorite local spots with exclusive Neighborhood Benefits™ at local restaurants, fitness studios, pharmacies, on Lyft rides, and more–over 45,000 merchants nationwide. When they use any linked card with our neighborhood partners, they’ll earn Bilt Points and access special experiences including complimentary items, member events, and more.

While Bilt Members can use many payment methods to earn points and access their benefits, Bilt has a suite of 3 cards offering the richest rewards in the market - and the first and only card suite that lets you pay rent and earn points without the transaction fee.

What's the role?

As the Director of Strategy and Operations for the Banking team, you will be responsible for working on a mix of scaling and in-development products across both our Consumer Banking and Business Banking Businesses. Working across product lines, you will drive strategy, product roadmap, and day-to-day operational management to help drive success for the business and P&L growth.

Your key objective in this role is to increase adoption of our banking products and drive sustainable engagement – both by rapidly scaling proven products and building new products from 0 to 1. You'll develop features, partnerships, and go-to-market strategies that increase engagement across our full suite of banking solutions.

In this role, you will...

Drive P&L Growth: Partner with leadership to drive financial performance across consumer and business banking businesses, using rapid revenue growth initiatives and strategic path to profitability as key levers for P&L expansion
Drive Business Development: Identify, negotiate, and manage strategic partnerships that expand our banking product offerings and distribution channels
Partner Management: Build and maintain relationships with key partners, vendors, and internal stakeholders to deliver integrated banking solutions
Customer Insights: Deeply understand the needs, behaviors, and profiles of both consumer and business banking customers to inform product strategy
Product Strategy & Roadmap: Use customer insights and market opportunities to develop and execute product roadmaps that drive growth across both consumer and business segments – from finding product-market fit for new initiatives to scaling proven winners
Cross-functional Leadership: Work closely with marketing, product, engineering, data and customer success teams to bring new initiatives to market
Strategic Initiatives: Act as a catalyst for new growth opportunities, coordinating development and launch of key initiatives across the organization

In terms of qualifications, we're seeking...

You are a strategic business leader with proven experience in business development and P&L management. You excel at identifying opportunities, negotiating partnerships, and driving execution. You approach problems with first principles thinking to find innovative solutions. Although you are comfortable with big-picture strategy, jumping into the details and getting your hands dirty in execution comes naturally to you. Your attention to detail is evident in how you communicate – you are precise and inspire confidence, which allows you to interact effectively across functions and seniority. You enjoy partnering across the aisle to drive the best solution possible for your customers.

Required Experience:

5-8+ years of experience in business development, partner management, or strategy roles with demonstrated P&L ownership
Proven track record of negotiating and managing complex partnerships and commercial agreements
Experience in both rapidly scaling established products and building new products from 0 to 1
Strong business acumen with the ability to evaluate and advise on business and partner tradeoffs
Experience driving cross-functional initiatives from strategy through execution
Executive presence with the ability to influence and communicate effectively at all levels
Data-driven approach to decision making with comfort in analyzing performance metrics

Preferred Experience:

Experience in fintech or tech
Startup or high-growth environment experience
Track record of launching and scaling new products or business lines
Experience finding product-market fit in ambiguous environments
Experience working across both consumer and B2B products

Benefits:

Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

The salary range for a Director, Strategy & Operations - Banking is $150,000 - $170,000 and will be eligible for equity and an annual performance-based bonus.

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Bilt

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, pharmacy, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program. In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more. While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

Why Work With Us

Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here, you'll shape the future of rewards programs while working in a high-impact, fast-paced startup environment. Join our collaborative culture, learn from industry experts, and grow your career while making a meaningful difference.

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