Director, Strategic Workforce Planning

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Director Workforce Planning establishes the long-term vision and roadmap for workforce strategies, to develop new capabilities, processes, and provides executive insights through predictive analytics . Is accountable for planning and overseeing strategic business processes, capacity planning, and key performance indicator (KPI) reporting. The Director will lead the Workforce Planning teams to deliver strategies to address skills gaps, talent shortages, and succession planning, collaborating with key stakeholders to align workforce plans with budgets and priorities.

Job Description:

Essential Responsibilities:

• Directs the organization in the development and execution of a multi-year workforce strategy using demand forecasting to assess market capabilities to meet business needs.
• Provide thought leadership by leveraging knowledge of industry best practices and developing data-driven initiatives to proactively identify the critical workforce requirements necessary to execute business plans.
• Evolve and sustain reporting for visibility to senior leadership on short-, mid-, and long-term metrics required to meet business objectives.
• Ensures the development and implementation of workforce planning modeling tools, metrics, analysis, dashboards, and data visualizations; ability to analyze multiple sources of information/data, identify trends, translate data into vision, and develop recommendations based on analysis.
• Develop and maintain a robust position management system and process to report and forecast current and future workforce needs.
• Collaborate with cross-functional teams to determine what gaps exist between the current and projected workforce needs in order to create recruiting strategies to meet goals.
• Oversee change management initiatives to support workforce planning goals and projects.
• Lead organizational design development for the enterprise to drive effective and accurate organizational structure, labor standardization, staffing analytics, performance analysis, compliance, and cost reporting.
• Parter with Analytics Stakeholders on workforce planning analysis regarding current and future workforce needs related to specific job segments, leveraging internal/external workforce insights and trends utilizing demographics, job movements, workforce capability and capacity, headcount trends, key performance indicator (KPI) reporting, and overall impact to costs for hiring forecasts.
• Oversee the development and execution of a resource planning model designed to fulfill mid and long-term staffing plans and adjust recruiting efforts to meet patient demand, attract and retain talent, and offset costs of contract labor.
• Create visibility on current workforce capability and supply to meet the demands of the business and proactively advise on trends to refine workforce planning strategies based on variance in market and business needs.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Preferred experience includes resource planning, workforce analytics, capacity planning, HRIS systems, process improvement, or application of Lean or Six Sigma practice.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $152,500 to $262,350

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.