Bazaarvoice is seeking a Strategic Partnerships Account Director to manage, nurture, and scale our portfolio of deep, multi-year LLM and AI platform relationships while actively driving partner-assisted business development to close high-impact new opportunities.
Reporting to the SVP, Strategic Partnerships, this executive will serve as the primary relationship owner and account strategist for our existing portfolio of strategic partners, working closely with Product, Engineering, Legal, and GTM to evolve initial proof points into enduring, high-value integrations.
What You'll Do:
Account Launch, Retention & Growth: Serve as the trusted lead for key LLM and AI partners (e.g., Google, OpenAI, hyperscalers, AEO/GEO companies, and emerging AI commerce players), consistently deepening executive relationships and identifying new avenues for mutual growth.
Account Health & Governance: Establish and lead structured account management cadences (QBRs, strategic joint roadmapping, executive steering committees) to ensure alignment, resolve operational friction, and secure durable partnership renewals.
2. Maximize Account Value & Expand UsageIntegration Optimization: Drive cross-functional initiatives to scale existing pilots into permanent, core integrations, demonstrating continuously how Bazaarvoice data improves LLM-powered search, recommendation, and agentic shopping outcomes.
Value Realization: Collaborate with partners on success metrics (e.g., conversion lift, engagement, relevance) to ensure ROI is consistently measured, reported, and leveraged to unlock broader usage tiers.
Expansion Storytelling: Package account successes, performance gains, and case studies to advocate for broader rollouts across additional partner product lines and business units.
3. Orchestrate Internally Across Sales, Strategy, Product, Engineering, and LegalDrive understanding and sales enablement across the sales organization at Bazaarvoice and within partner sales team to maximize partner success and adoption
Partner Voice in Product: Translate ongoing partner feedback and evolving technical needs into actionable insights for Product and Engineering; ensure existing APIs, data feeds, and integrations are continually optimized.
Contract Evolution & Governance: Work closely with Legal to update client terms, navigate complex data privacy and retention discussions, and co-lead renegotiations or amendments as partnership scopes expand over time.
4. Optimize Commercial Frameworks & Account Economics (Non-Quota)Value Maximization: Refine non-quota commercial models (tiered access, usage expansion, co-marketing, joint GTM value) to capture increasing economic value as accounts mature.
Internal Value Alignment: Partner with Revenue, Finance, and Strategy to track the expanding baseline value of AI partnerships and reflect account health in corporate performance.
5. Be the Dedicated Advocate for Key AccountsStrategic Representation: Represent Bazaarvoice and your assigned portfolio with senior partner executives and key client stakeholders, advocating for the long-term value of Bazaarvoice's authenticated UGC network in AI commerce.
What You'll Bring:
8+ years in strategic partnerships, platform partnerships, or ecosystem leadership roles, with a strong emphasis on data, platforms, and/or adtech/eCommerce.
Demonstrated success building and nurturing senior-level relationships with large technology platforms (e.g., hyperscalers, major ad platforms, LLM providers), including aligning on joint strategy and executing multi-phase roadmaps.
Proven experience turning emerging technology shifts (e.g., AI, privacy changes) into concrete partner offerings and measurable client value.
Commercial and product-oriented thinkingTrack record structuring complex data or platform partnerships where value is created through integration, usage, and proof of performance, not just contract size.
Experience partnering closely with product and engineering teams to inform roadmaps and translate partnership opportunities into scalable, real-world products and integrations.
Governance, policy, and risk navigationComfort operating at the intersection of legal, privacy, and commercial outcomes—shaping pragmatic, scalable positions on data rights, training usage, and acceptable use, while enabling innovation.
Experience in environments where authenticity, trust, and sustainability are central to the value proposition is a plus.
Who You Are:
Relationship-first operator who derives energy from building long-term, trust-based partnerships while still moving quickly to tangible proof points.
Strategic, systems-level thinker who can connect macro industry shifts in AI and commerce to specific partnership structures and experiments.
Highly collaborative, low-ego leader who is comfortable influencing without direct authority across Strategy, Product, Engineering, Legal, and GTM.
Comfortable with ambiguity and first-of-kind work; you default to test-and-learn, not endless debate.
Skills Required
- 8+ years in strategic partnerships, platform partnerships, or ecosystem leadership roles, emphasizing data, platforms, adtech, or e-commerce
- Experience building and nurturing senior relationships with large technology platforms, hyperscalers, major ad platforms, or LLM providers
- Experience aligning partners on joint strategy and executing multi-phase roadmaps
- Success translating emerging technology shifts, such as AI and privacy changes, into partner offerings and measurable client value
- Experience structuring complex data or platform partnerships based on integration, usage, and performance outcomes
- Experience partnering with Product and Engineering teams to shape roadmaps and develop scalable products and integrations
- Comfort navigating legal, privacy, data rights, training usage, acceptable use, governance, and risk issues
- Experience in environments where authenticity, trust, and sustainability are central to the value proposition
- Ability to build long-term partnerships while driving rapid, measurable proof points
- Strategic systems-level thinking connecting AI and commerce trends to partnership structures and experiments
- Ability to influence cross-functional teams without direct authority
- Comfort working with ambiguity and first-of-kind initiatives using a test-and-learn approach
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
