Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Director of Strategic Finance, you will serve as a senior leader in our organization, overseeing all strategic finance support for the patient side of Zocdoc’s marketplace to drive growth and profitability. You will lead all revenue and KPI forecasting for our marketplace and sponsored ads businesses, which together drive a large share of Zocdoc’s revenue. You will also oversee strategic finance support for the marketplace and sponsored ads product teams and the patient marketing team, which are critical functions supporting this business unit. This role will play a critical part in shaping Zocdoc’s strategic planning process, guiding cross-functional initiatives, and scaling best-in-class finance processes. We are looking for a proven leader with a track record of building and developing high-performing teams, influencing senior executives, and driving results in dynamic environments.
You’ll enjoy this role if you…
- Are highly collaborative; you enjoy working effectively across functions and levels of the organization
- Enjoy tackling highly complex, ambiguous problems
- Are highly organized, and enjoy managing multiple projects and priorities simultaneously
- Passionate about building and developing high-performing teams
- Adept at influencing senior stakeholders with compelling, data-driven narratives
- Skilled at creating scalable processes that strengthen our ability to forecast the business’s financial performances and invest thoughtfully in growth
Your day to day is…
- Leading strategic finance support for the patient side of Zocdoc’s marketplace by overseeing forecasting, reporting, modeling, financial analysis, and business case preparation
- Partnering closely with leadership teams across the marketplace and sponsored ads product organization as well as patient marketing to shape strategic planning by prioritizing initiatives, identifying cross-functional tradeoffs, directing investment decisions, and driving accountability to financial targets
- Overseeing forecasting for marketplace revenue, marketplace KPIs, and patient marketing investments, including the development and maintenance of complex financial models
- Leading the creation of financial models and business cases to assess the impact of strategic initiatives, including new product launches and expansion opportunities
- Building, leading, and developing a high-performing team of strategic finance professionals, fostering a culture of excellence, collaboration, and professional growth
- Designing, implementing, and optimizing best-in-class processes, tools, and frameworks to strengthen financial planning, analysis, and reporting capabilities
- Monitoring and evaluating financial performance against company forecasts and targets, and escalate key risks and opportunities to influence medium- and long-term outcomes
- Delivering clear, data-driven insights and recommendations to C-suite executives and senior leadership, leveraging sophisticated analytics to evaluate investment opportunities, assess risks, and drive business performance
- Navigating ambiguity and complexity by leading cross-functional initiatives that drive long-term growth and profitability, while coaching your team to manage through uncertainty with clarity and focus
- Identifying and leading ad hoc projects and complex analyses to support critical strategic initiatives
You’ll be successful in this role if you have…
- 10+ years of work experience in a highly analytical field, such as strategic finance, corporate finance, analytics, operations, investment banking, private equity, or consulting
- At least 7+ years in a leadership role managing a strategic finance team or in a comparable analytical function within a fast-paced environment, with a track record of inspiring and developing high-performing finance teams
- A proven ability to deliver strategic insights and drive financial performance improvements in a dynamic environment
- A background in forecasting revenue and providing analytical support for a marketplace business or another business with complex revenue drivers
- A proven ability to evaluate and size the ROI of marketing investments in partnership with marketing and analytics teams
- Advanced financial modeling and analytical skills, with strong proficiency in Excel, financial analytics tools, and data visualization platforms
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Excellent communication and presentation skills, with the ability to distill complex financial concepts into clear and actionable insights for diverse audiences
- Strong influencing and collaboration skills, with the ability to work effectively across functions and levels of the organization
- Relevant industry background in technology; healthcare experience a plus
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What the Team is Saying
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
