Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.
The Director, Strategic Accounts will be responsible for managing a team that is responsible for retaining and upselling Garner’s Mid-Market clients. You will collaborate with Account Managers on your team to ensure Garner’s most important clients have an excellent experience and achieve the expected results. As a Director, Strategic Accounts, you will manage your team and partner with them so that they become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance. Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business. This role will report to the SVP, Strategic Accounts.
This position is fully remote.
What you will do:- Own the process to retain and upsell Garner’s clients across all Mid-Market
- Manage a high-powered team of Strategic Account Executives that are deployed across business segments
- Collaborate with Account Management to ensure Garner’s important clients have an excellent experience
- Become our client’s trusted partner on plan design, bending cost trends and driving plan performance
- Work hands on with our most sophisticated clients to resolve strategic problems and ensure Garner is driving value to the employer’s health plan and members
- Collaborate with Product, Data, and technology teams to deliver customized presentations demonstrating the value and ROI of Garner
- Drive improved net revenue retention and other KPIs across Garner’s entire book of business
- Deep health plan design and benefits knowledge, ideally including experience advising employer clients on benefits strategy and cost performance
- At least ten years of experience in a commercially-oriented account management or sales role in the employee benefits space
- A deep commercial and managerial focus with the desire to be measured and compensated via the results on your team’s business
- Proven results of achieving NRR and upsell targets and building strong, strategic relationships with brokers and Enterprise client leadership
- A desire to work in a fast-paced, rapidly growing startup environment
- The ability to problem solve in ambiguous situations
- Strong communication skills with the ability to articulate a vision
The base salary range for this position is $120,000 - $145,000. This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].
Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
What the Team is Saying
What We Do
Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.
Why Work With Us
Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.
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