Director, Solutions Engineering Performance and Analytics

About the Role:

Responsible for the development and execution of a comprehensive data and analytics strategy and roadmap for the Commercial and Consumer Lending (CCL) organization; including data quality, literacy and reporting. Drives the adoption of the enterprise data platform and adherence to data governance frameworks within the CCL organization. Build and lead a team of data professionals, highly capable of understanding data and how to use it

What You Will Do:

• Develops and executes the CCL organization’s data and analytics strategy that enables the business’ strategic and tactical objectives while driving insights that empower leadership to make informed decisions.
• Defines, establishes, and documents standards around sources of truth, metrics, processes, and reporting.
• Defines, establishes, and documents standards around the proper and appropriate uses of lending data both within and outside of CCL.
• Implements process and quality improvement efforts across CCL and provide support to interdependent process improvements outside of CCL.
• Designs and implements dashboards, visualizations, and reports that distill complex information into actionable insights. Establishes reporting standards and guidelines, including metric definitions, calculation methods, and limitations.
• Partners with senior leadership across CCL to provide data solutions that report KPIs, track performance, and ensure the data and insights provided align with key business goals and objectives.
• Leads the formulation and execution of CCL’s data and analytics strategy, balancing self-service capabilities with core reporting infrastructure. Oversees the roadmap, prioritize initiatives, and manage stakeholder alignment to ensure timely delivery of data and reporting solutions.
• Assists CCL business leaders to define, establish, and track KPIs, through the use and understanding of available data. Leads efforts to measure success, diagnose progress, and inform decision-making across the organization.
• Collaborates with cross-functional teams to ensure data collection and analysis are optimized for business initiatives. Provides timely insights that support key functions.
• Collaborates with SVP, Solutions Engineering, to support teams in developing documentation for Path to Market gate approval, including business cases, KPI tracking and data needs.
• Collaborate with Pathward’s Treasury department to support asset distribution, pricing and spread strategies to maximize return on assets.
• Leads efforts to optimize data pipelines, architecture, and analytics tool set used by the CCL organization, in partnership with Product and Technology.
• Champions a culture of data literacy, developing tools and training programs that empower teams with the skills and access to real-time, trusted data.
• Stays ahead of emerging trends in data analytics, BI tools, and data governance practices, continuously improving CCL’s data and analytics capabilities.
• Creates predictive models and analytical frameworks that enable proactive decision-making, helping leaders anticipate trends and make data-backed strategic decisions.
• Leads and mentors a high-performing team of business analysts.
• Guides the team to establish strong partnerships across the company.
• Other duties as assigned.

What You Will Need:

• Typically requires 7+ years in a data analytics leadership role with a focus on strategy development, data governance, and reporting.
• 3 years of commercial and / or consumer lending experience
• Strong expertise in data visualization tools (e.g., Tableau, Power BI, Looker) and advanced analytics techniques (e.g., predictive modeling, machine learning).
• Advanced proficiency in data analysis tools and languages (e.g., SQL, Python, R).
• Solid experience in developing and executing business intelligence strategies and managing BI roadmaps.
• Experience defining and tracking KPIs and OKRs, and using data to inform executive decision-making.
• Demonstrated ability to lead cross-functional teams and manage complex projects.
• Excellent communication and interpersonal skills, with the ability to translate complex data insights into actionable recommendations for non-technical stakeholders.
• Strong business acumen with the ability to understand and align data strategies to broader organizational goals.
• Experience with cloud-based analytics platforms (e.g., AWS, Google Cloud, Azure) is a plus.
• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Business Analytics, or a related field.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $99,501.91 – $183,764.31
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote