Director, Solution Sales, Customer & Industry Workflow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Job Description
The Role
We are looking for a motivated and ambitious leader to grow and manage our Enterprise Customer & Indsutry Workflow Solution Sales Team across Australia and New Zealand (ANZ). This leader must be a proven and trusted sales leader, who can influence, partner and advise across the matrix; including Solution Consulting, Sales, Alliance & Channel, Global Delivery and Marketing as well as, with our Business Units.
As the Director Solution Sales, you will be responsible for supporting the ANZ Managing Director to develop our go-to-market strategy for Customer Experience Solutions and support strategic sales opportunities across the region. You will share your knowledge and expertise to help prepare the markets for success on the road to 2025. This role will be reporting into the APJ AVP Customer Workflows and will be managing a team of Solution Sales Executives.
What you get to do in this role:
• Partner with the Managing Director ANZ and Sales Directors to make sure we achieve success
• Build and drive sales strategy and go-to-market for the region including understanding the competitive landscape, presence and strength within the region
• Align with the APJ and Global Business Unit (BU) leaders to build a plan to aggressively grow the business
• Lead and develop a team of specialized sellers to drive different solutions
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by owning Solution Led opportunities and assisting Field Sales Teams in closing other opportunities
• Partner with our Alliance and Channel organization to build a sell to, with and through go-to-market model.
• Influence and drive the right value model around pricing and packaging
• Align to the global success metrics for Customer Success
• Development of territories and quota for the Solution sales team and effective communication to set performance expectations within the team
• Grow and develop a predictable business through accurate forecasting and pipeline development
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Sales Directors, Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
Qualifications
In order to be successful in this role, we need someone who has:
• Extensive Sales experience and leadership building and recruiting top talent / A players.
• Strong people management abilities with the charisma to inspire and lead a geographically dispersed team of experienced sellers
• Proven ability to coach sales teams in order to drive skills development
• Experience leading, selling and managing a sales organisation with a recognized selling/forecasting methodology
• Proven leadership skills building a business
• 5 Years of Sales Leadership Experience (Direct and / or Indirect)
• Strong market and competitive landscape experience
• Ability to build long term strategic and senior level / C-suite relationships outside of IT
• Experience communicating with both business and technical stakeholders at all levels
• Experience working collaboratively with product management, product marketing and product development
• A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
• A focus on execution and willingness to 'roll up sleeves'
• A person who embraces change on a quarterly basis and can lead through it
• A high degree of passion, energy & drive
• A passion for self and team development
• Ability to work successfully across a matrix comany
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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