Senior Director of Site Reliability Engineering

Job Description
Join an iconic company and take your career to new heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success.
As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Enterprise technology, Employee Experience Technology team, you are constantly establishing new collaborative partnerships that allow your team to work across functions. Proactively engage team members, initiate career conversations, and delegate assignments and opportunities equitably.
Job responsibilities

• Manages stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements
• Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements
• Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines
• Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise.
• Experience with APM, logging and tracing tools in AWS/Azure, on-prem and SaaS solutions
• Experience with Adobe Experience Manager and Adobe product suites.
• Experience in caching technologies including content delivery networks and web optimisation (e.g. Redis cache)
• Experience leading technologists to manage, anticipate, and solve complex technological issues
• Influences the team's culture by championing innovation and change for success
• Experience hiring, developing, and recognizing talent
• Draws upon leadership experience to engage team members to expresses complex ideas with appropriate level of detail
• Formal training or certification on software engineering concepts and 10+ years applied experience
• 10+ years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise

Preferred qualifications, capabilities, and skills

• Experience of SRE for SaaS applications
• Experience running SRE maturity uplift programs

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About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.