Director, Software Engineering (Real-Time Payments)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Software Engineering (Real-Time Payments)
Overview
Mastercard's Real-Time Payments (RTP) platform enables secure, low-latency, account-to-account payments across multiple markets globally. These platforms operate as mission-critical national payment infrastructure, supporting high transaction volumes, stringent availability requirements, and strong regulatory oversight.
Mastercard partners with customers and central banks to power the country's real-time payments ecosystem, enabling instant payments for banks, financial institutions, and consumers nationwide.
As Director, Software Engineering, you will lead the Engineering & Technology Excellence organization based in Singapore, responsible for the stability, resiliency, availability, and operational excellence of the RTP platform. This role is part of Mastercard's RTP International engineering leadership team and plays a key role in strengthening customer trust, platform reliability, and long-term sustainability.
This position is ideal for a senior engineering leader who combines deep technical expertise, front-line operational experience, and strong stakeholder engagement skills.
Role
You will own and drive engineering delivery activities as well as lead a focus on Platform excellence dimensions ensuring the platform operates reliably at scale and continues to evolve safely.
Key Responsibilities & Outcomes
Own end-to-end platform reliability, availability, and operational health, including incident and problem management.
Lead and develop a high-performing engineering and support team with clear accountability and ownership.
Act as senior engineering escalation point during major incidents and customer-impacting events.
Drive improvements across architecture, engineering discipline, observability, and operational processes.
Partner closely with customers, internal stakeholders, and regional leadership to build trust and transparency.
Ensure strong governance, high-quality root-cause analysis, and measurable reduction in recurring incidents.
Represent engineering in service reviews, governance forums, and executive-level discussions.
Champion Mastercard values, inclusive leadership, and a culture of engineering excellence.
All About You
Senior engineering leadership experience in high-availability, mission-critical platforms (payments, financial services, large-scale distributed systems).
Strong technical foundation in distributed systems, real-time processing, and production operations.
Proven experience leading teams through complex incidents and operational challenges.
Strong customer and stakeholder management skills, including executive-level engagement.
Ability to balance delivery urgency, risk management, and long-term platform health.
Clear communicator who remains calm and credible under pressure.
Demonstrates Mastercard leadership expectations: ownership, customer focus, thoughtful risk-taking, and inclusive people leadership.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.