Director, Software Engineering – Availability Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters
AEGIS is the availability engineering cloud that makes reliability a core feature of how Salesforce ships change. We own one prevent → respond → analyze → enforce loop across the availability lifecycle. Every risk signal becomes a safer change, and every incident should become lasting prevention. We use data, AI, and distributed systems to move the company from incident handled to incident prevented.
We are looking for a full-spectrum engineering leader to own a portfolio of services that are critical to Salesforce's availability posture. This is not just a service-delivery role. You will own programs end to end: the technical direction, the program execution, the product strategy, and the people who build and run these systems. A launch is just the beginning of the job. The goal is adoption across thousands of service teams, healthy operations, and measurable improvement in availability.
Core Responsibilities & Scope

• Own the architecture, reliability, scalability, and security of services that gate change for the entire company
• Set a high bar for operational excellence: SLOs, on-call health, incident response, PRB and CAR follow-through, and technical debt management
• Apply AI and automation where they measurably move availability outcomes
• Bring the technical depth to challenge designs, spot risk early, and represent your portfolio in architecture reviews
• Lead an organization of experienced engineers. Hire, develop, and retain outstanding talent
• Build high-ownership teams where engineers understand the why and own outcomes, not just features
• Foster an inclusive, high-trust culture. Give direct, timely feedback and manage performance clearly and fairly
• Communicate with clarity and brevity to executives, peers, and partner organizations
• Own each program from problem definition through engineering implementation, rollout, adoption, operationalization, and measured outcome, including the work that sits outside your team's codebase
• Define success metrics before work begins and report progress against them to Engineering leadership
• Drive cross-organizational engineering efforts across Release, Change, Incident, and Problem engineering and service owners. Line up stakeholders and manage dependencies proactively and effectively
• Run predictable planning and execution: roadmaps, milestones, and crisp status reporting
• Own change management for every launch: communications, enablement, runbooks, support channels, and driving adoption according to the program's intended outcome
• Act as the accountable product owner for your portfolio. Know your internal customers, their pain points, and what success looks like for them
• Set a multi-year vision and roadmap for each service, tied to the company's availability strategy
• Prioritize solutions by availability impact and maintainability. Make clear tradeoff decisions, say no when needed, and explain why
• Close the loop after launch: instrument usage and outcomes, gather feedback, and iterate

Minimum Requirements

• A related technical degree or equivalent practical experience
• 10+ years of software engineering experience, including 5+ years leading engineering teams
• A proven track record of owning large, cross-organizational programs end to end, from an ambiguous problem to an adopted, operationalized, measured outcome.
• Deep experience with large-scale distributed systems and microservices, plus a strong grounding in reliability engineering, SRE practices, and incident management
• Strong product sense: experience defining roadmaps, prioritizing by customer and business impact, and driving adoption of internal platforms
• Strong program management skills: planning, dependency and risk management, and executive-level status reporting
• Experience hiring, mentoring, and developing engineers and engineering managers, and building high-ownership cultures
• Excellent written and verbal communication skills, and a proven ability to influence senior leaders and peer organizations without direct authority
• Deep knowledge of software engineering best practices including coding standards, code reviews, SCM, CI/CD, testing, and operations
• Experience with Agile development methodologies and short release cycles

Preferred Qualifications

• Experience building change-safety, deployment-safety, release guardrail, incident-prevention, or resilience platforms at hyperscale
• Familiarity with problem management and availability governance processes (PRBs, CARs, change moratoriums, availability reviews)
• Experience applying AI and data platforms to operational and reliability problems

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.