Director, Software Development

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is looking for an experienced and hands on engineering leader to run and Engineering Operations team including Developer Experience and efficiency, software delivery pipelines improvements and infrastructure and workflows optimization. You will create and drive these processes across the Small-Medium Business, Credit and Financial Services technology organization and will need to have strong collaborative and technical skills.

Job Description:

Key Responsibilities

• Operational Strategy & Execution:

  • Develop and implement strategies to improve engineering efficiency, productivity, and alignment with organizational goals.
  • Partner with engineering leadership to define and execute key operational initiatives that drive team success.
  • Build frameworks for measuring team performance, identifying bottlenecks, and driving continuous improvement.

• Tools and Technology:

  • Assess, implement, and manage tools and platforms that enhance engineering team productivity (e.g., development tools, software delivery systems, CI/CD pipelines).
  • Work closely with DPE, IT, and other technical teams to ensure infrastructure and tools support engineering needs effectively.

• Team Leadership:

  • Build and lead a high-performing Engineering Operations team.
  • Mentor and develop team members to foster professional growth, innovation and operational excellence.

• Cross-functional Collaboration:

  • Act as a liaison between engineering and other departments, ensuring clear communication and alignment on priorities and deliverables.
  • Represent engineering in strategic planning sessions, helping to align technical capabilities with business objectives.

• Metrics and Reporting:

  • Define and track key performance indicators (KPIs) to measure engineering productivity, quality, and operational efficiency.
  • Provide regular updates to senior leadership on operational initiatives, team performance, and areas for improvement.

Qualifications

• Experience:

  • 10+ years of experience in engineering, technical program management, or operations, with at least 5 years in a leadership role.
  • Proven experience in managing large, complex engineering organizations in a fast-paced, technology-driven environment.

• Skills:

  • Deep understanding of software development processes, agile methodologies, code delivery systems and cloud engineering.
  • Strong operational mindset with the ability to identify inefficiencies and implement scalable solutions.
  • Excellent leadership, communication, and collaboration skills, with a track record of building and managing high-performing teams.
  • Analytical skills to assess performance metrics and drive data-informed decisions.

• Technical Knowledge:

  • Deep familiarity with modern engineering tools and platforms, such as CI/CD systems, cloud infrastructure, code assessment and delivery and deployment systems, observability tools (Datadog).
  • Generative and Predictive AI abilities and systems.

• Education:

  • Bachelor’s degree in Computer Science, Engineering, or strong related experience required.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.