Director, Small Group Sales/Account Management

Summary
 The role is designed to maintain, increase, and manage the sales, renewal, and service activities for assigned small groups ranging from 2–50 employer lives in South Carolina. This leader will oversee the small group portfolio, including ACA metallic plans, level funded options, ICHRA, and our chamber product. Direct and manage highly skilled sales and retention teams, ensuring we have the right strategies, tools and support in place. Assist with benefit design, marketing and communication for small groups and agents and manage account manager summits and council meetings. Actively manage ongoing relationships with our agents, general agencies, and chambers of commerce to drive growth and strengthen our partnerships across the state.
ICHRA knowledge a plus. Experience with Small Group metallic ACA, Small Group Renewal activity, Small Group 2-50 health insurance, Agent Distribution Management and an understanding of Level Funding strongly preferred.
Description
 

• Recruits, develops, trains, and guides/directs staff to meet, maintain, and increase the sales, retention, and service goals of BCBSSC products for assigned region.

• Develops, implements, and manages marketing strategies for assigned region. Develops and implements short and long-range plans and budgets within assigned region. Assists sales as needed with presentations and hosting potential/current prospects/clients and potential/current accounts. May assist with the renewal of existing accounts and for ensuring appropriate operational tasks are completed for the implementation of new accounts. May assist in the sales of ancillary products.

• Manages the accurate communication of specific benefits for assigned accounts to operational areas including customer service, claims, benefit files, and membership. Coordinates with all operational departments on the administration of assigned accounts.

• Monitors marketplace to identify trends in sales, competitors or product design. Manages the coordination of issue resolution with customers/clients as it relates to implementation, renewals, and ongoing account management.

• Develops and maintains excellent relationships with business partners, vendors, potential business partners, groups, agents, and brokers.

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's degree - Business Administration, Business Management, Marketing, Health Promotion, or related field.

• Required Work Experience: Eight years insurance sales and marketing management experience to include training/development programs.

• Required Skills and Abilities:

• In-depth knowledge of group health insurance including group benefits, pricing, claims payment policy, benefit analysis, and stop loss. 

• Working knowledge of internal operational systems including medical management, claims, customer service, eligibility, and underwriting. 

• Demonstrated proficiency/performance in meeting sales goals. 

• Strong sales team motivation skills. 

• Ability to work independently, prioritize effectively, and make sound decisions. 

• Good judgment skills. 

• Strong customer service, presentation, and organizational skills. 

• Strong demonstrated verbal and written communication skills. 

• Analytical or critical thinking skills. 

• Ability to persuade, negotiate, or influence others. 

• Basic business math proficiency. 

• Ability to handle confidential or sensitive information with discretion. 

• Ability to direct, motivate, and assess performance of others.

• Required Software and Tools: Microsoft Office.

• Required License and Certificate: Department of Insurance Licensure must be obtained within 60 days of hire in state employed.

Travel: Required to travel around the state 40% of the time

We Prefer That You Have:

• ICHRA knowledge

• Small Group metallic ACA

• Level Funded understanding

• Small Group Renewal activity

• Agent distribution management experience

• Experience with working Chamber of Commerce(s)

• Small Group 2-50 health insurance experience

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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