Director, SkyTab POS Product

Director. Product Manager, SkyTab POS

Overview 

Shift4 is expanding globally and we are seeking a highly skilled and experienced Senior Product Manager to help accelerate and advance our SkyTab POS product. The ideal candidate will have deep technical and functional point of sale expertise with ability to define requirements and lead development teams from ideation to successful delivery. This leader will be responsible for driving the product strategy, ensuring the highest standards of quality, and enhancing the customer experience. This role demands a leader who can articulate clear direction, inspire and motivate teams, and deliver products with exceptional speed and quality.

This role will be based at any of the following Shift4 locations: Tampa, FL (preferred), Morrisville, NC, Silver Spring, MD, Atlanta, GA, or Center Valley, PA. Relocation assistance may be available.

Responsibilities

• Product Strategy: Develop and execute a comprehensive product strategy for our gift card and loyalty software products, aligning with business goals and customer needs. Define the vision, roadmap, and feature prioritization based on market trends, competitive analysis, and customer feedback.
• Roadmap development & management: Build and manage the product roadmaps from concept to launch, collaborating closely with stakeholders to address requirements and capture opportunities
• Hospitality Point of Sale Experience: Lead the design and development of engaging and user-friendly interfaces and experiences. Collaborate with UX/UI designers to create intuitive interfaces, workflows, and features that drive product engagement and user adoption of key capabilities.
• Product Management Experience: Utilize your expertise in product management to drive the end-to-end product development lifecycle, from concept to launch. Define product requirements, user stories, and acceptance criteria, and collaborate with engineering teams to deliver high-quality, and scalable solutions.
• Voice of the Customer Mindset: Champion the voice of the customer throughout the product development process, leveraging customer insights, feedback, and data to inform product decisions. Conduct user research, usability testing, and feedback analysis to gain deep insights into customer needs and preferences.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, operations and commercial to ensure alignment and collaboration in delivering a seamless user experience. Serve as the primary advocate for the "voice of the customer" and drive cross-functional initiatives to address customer needs and pain points.

Qualifications:

• 8 years of experience in software product management roles, with a focus on hospitality point of sales and user experience.
• Experience in point of sales ( POS ) competitive landscape, industry trends, best practices, and customer expectations.
• Proven track record of successfully leading the development and enhancement of software products, from concept to launch.
• Strong technical acumen and familiarity with software development processes and methodologies.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and align stakeholders at all levels of the organization.
• Passion for championing the voice of the customer and driving customer-centric innovation.