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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
The Director of Sales will lead the sales team in North America, focusing on driving revenue growth for customer and employee experience solutions, managing high-value deals, and cultivating a high-performing sales culture.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
VP of Enterprise Sales - Goods & Services
Why We Have This Role
At Qualtrics, we empower organizations to enhance both customer and employee experiences through tailored insights and innovative solutions. Our offerings help clients understand and improve every aspect of the customer journey and employee engagement, ensuring they can make informed, data-driven decisions. With our industry-leading experience platform, enhanced by unique data and powerful analytics, we lead the way in transforming experiences across all sectors. We are seeking a seasoned sales leader in North America to drive new commercial growth for our solutions, particularly in the realms of customer and employee experience.
How You’ll Find Success
- Collaborate with Leadership: Work closely with the leadership team to craft and implement a strategic sales plan focused on expanding our offerings while identifying high-growth opportunities, target customer segments, and competitive differentiation in both customer and employee experience.
- Drive Revenue Growth: Leverage your expertise in Experience Management solutions to achieve substantial annual business expansion, aiming for 50%+ growth.
- Close High-Value Deals: Demonstrate a proven ability to influence and close high-value contracts, ensuring strategic alignment and long-term value creation for clients.
- Deliver Exceptional Client Experiences: Exceed customer expectations and foster trust with key stakeholders by consistently delivering outstanding service, particularly for large-scale contracts in both customer and employee engagement.
- Cultivate a High-Performing Sales Culture: Foster an innovative and high-performing sales culture that emphasizes collaboration, continuous learning, and sharing best practices among team members.
- Exhibit Commercial Acumen: Exhibit a strong grasp of commercial strategies, including deal structures, pricing models, and key performance metrics.
- Champion Continuous Improvement: Inspire a mindset of transformation and adaptation, guiding your team to excel in a rapidly evolving business landscape.
Things You’ll Do
- Lead a Team of Leaders: Manage a team of North America leaders focusing on enterprise Goods and Services clients, addressing needs across customer and employee engagement. Create scalable systems of accountability and forecasting that exceed quotas over time.
- Coach and Mentor: Provide guidance in sales strategy, pipeline management, and career development to help your direct reports excel in both customer and employee experience sales.
- Recruit and Retain Talent: Attract and nurture a talented team of sales professionals skilled in the nuances of subscription sales related to customer and employee experience.
- Facilitate Complex Sales: Train your team on navigating complex sales processes, including stakeholder engagement and contract negotiations related to holistic experience management.
- Build Relationships with Leaders: Develop professional relationships with existing clients and prospects, engaging at all levels, focusing on both customer and employee experience improvements.
- Understand Qualtrics Solutions: Maintain in-depth knowledge of Qualtrics' platform and offerings, particularly in areas relating to both customer and employee experience and artificial intelligence.
- Competitive Landscape Awareness: Keep abreast of the competitive landscape to assist in crafting proposals that resonate with clients focused on enhancing customer and employee experiences.
- Collaborate Across Departments: Develop positive relationships with other internal areas at Qualtrics, such as Professional Services and Implementation, to ensure a cohesive and collaborative approach to customer engagement.
What We’re Looking For On Your Resume
- Experience: A minimum of 15+ years in B2B or software subscription sales, with commercial leadership responsibilities at the second level or higher.
- Industry Proficiency: Strong proficiency in enterprise technologies and solutions related to both customer and employee experience.
- Proven Leadership Excellence: Demonstrated experience in leading high performance large-scale, diverse, and global sales functions.
- Educational Background: Bachelor's or advanced degree in business, or a related field.
- Dynamic Environment Comfort: Comfortable working in a fast-paced, unstructured, and highly competitive environment.
- Exceptional Communication Skills: Strong communication, presentation, and storytelling abilities, with a talent for building relationships.
What You Should Know About This Team
- Motivated Individuals: We work with a team of highly motivated and ambitious individuals. Maintaining that energy and spirit is critical to our success.
- Customer Satisfaction: Our commitment to high customer satisfaction is a point of pride. We continuously seek ways to delight stakeholders.
- Encouraging Innovation: We emphasize creating space for innovation to flourish, recognizing that great ideas can come from anywhere.
- Dynamic Day-to-Day: The day-to-day in this role is fast-paced, so the ability to prioritize and focus is crucial for success.
Our Team’s Favorite Perks and Benefits
- Shape Global Enterprise Strategy: Opportunity to shape and influence Global GTM Strategy and partnerships critical to the business.
- Work with a World-Class Team: Collaborate with a talented team driving innovation in patient and employee experience solutions.
- Competitive Compensation: Enjoy competitive compensation and strategic career development opportunities.
- Flexible Work Model: Our hybrid work model fosters collaboration while allowing flexibility to work where you feel most productive.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:
Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Remote Annual Pay Transparency Range
$216,000—$235,000 USD
Top Skills
Enterprise Technologies
Experience Management Solutions
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
