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Atera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.
About the Role
We're looking for a Director of Sales to lead Atera's Commercial (SMB) sales team, our engine for winning and growing customers You'll manage a team of Account Executives selling a product IT professionals genuinely love: a trusted, disruptive AI-powered platform that's reshaping IT management worldwide. With Robin, our native AI agent built directly into the platform, Atera is leading the charge in autonomous IT, and was recently named a Visionary in the Gartner® Magic Quadrant™ for Endpoint Management Tools.
If you've built and scaled SaaS sales teams before, know how to win in North America, and want to help shape a sales org from the inside, this role is for you.
Responsibilities
- Own the commercial (SMB) segment's sales targets and pipeline health
- Manage, coach, and develop a team of Account Executives, driving performance against quota and professional growth
- Report on team performance, forecasting, and pipeline metrics to Sales Leadership
- Build and refine sales processes, playbooks, and methodology tailored to the SMB motion
- Recruit, hire, and onboard AEs as the team scales
- Partner with Sales Ops, Marketing, and SDRs to improve pipeline quality, conversion, and handoff to Customer Success
- Act as a player-coach where needed: get into deals, help close, and model the behaviors you want the team to adopt
- Champion the use of AI-native selling techniques and help the team position Atera's AI capabilities (Robin) effectively against the competition
Requirements
Must-haves:
- 4+ years of sales management experience, ideally spanning 2+ different companies
- Proven experience in SaaS B2B sales, selling a technically complex product
- Demonstrated track record of success selling into North America markets
- A proven track record of creating a successful outbound motion
- Native-level English (oral and written)
- Strong leadership skills, with direct experience managing a team of Account Executives
- Comfortable working US business hours, Monday-Friday
Strong advantages:
- Prior experience selling native AI products or AI-powered platforms
- Technical IT knowledge or experience selling into IT professionals/teams
Skills Required
- 4+ years of sales management experience, ideally across 2+ companies
- Proven experience in SaaS B2B sales selling technically complex products
- Native-level English (oral and written)
- Demonstrated success selling into North America markets
- Direct experience managing a team of Account Executives
- Comfortable working US business hours, Monday-Friday
- Prior experience selling native AI products or AI-powered platforms
- Technical IT knowledge or experience selling to IT professionals/teams
What We Do
Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.
