Summary:
We are looking for a data-driven Director to own the end-to-end sales funnel experience. Your goal is to eliminate friction between initial interest and final purchase. You will be the architect of our Omnichannel Sales Journey, ensuring that whether a lead interacts with an automated email, a social ad, or a direct sales rep, the experience is seamless, personalized, and high-converting.
Duties and Responsibilities:
- Journey Orchestration: Design and optimize the end-to-end "Lead-to-Net-Sales" lifecycle, ensuring a cohesive experience across web, mobile, and assisted sales channels.
- Salesforce Ecosystem Mastery: Partner with engineering and CRM teams to build sophisticated Salesforce workflows that automate lead routing, scoring, and follow-up tasks.
- Marketing & Sales Integration: Own the integration between Marketing Cloud and our sales tools to ensure high-intent signals from marketing campaigns trigger immediate, relevant sales actions.
- Ecommerce Synergy: Bridge the gap between self-service ecommerce flows and rep-assisted sales, allowing customers to move fluidly between online carts and human interaction.
- Outcome-Driven Roadmapping: Prioritize features based on their impact on core KPIs: Lead Conversion Rate (LCR), Customer Acquisition Cost (CAC), and Time-to-Close.
- Stakeholder Collaboration: Act as the primary bridge between the Marketing, Sales Operations, and Engineering teams to align technical builds with frontline sales needs.
Qualifications and Skills:
- Experience: 3+ years in Product Management with a focus on Customer Experience, Sales, and Marketing activities.
- Platform Expertise: Deep familiarity with Salesforce and Experience Cloud (Communities).
- Automation Fluency: Experience using Marketing Cloud for transactional and behavioral messaging (SMS, Push, Email).
- Empathy-Driven Design: A knack for journey mapping that accounts for the customer's emotional state during a sales process.
- Data Literacy: Ability to synthesize qualitative feedback (comments) with quantitative data (churn logs) to prioritize the roadmap.
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Healthcare Strength — Health coverage includes multiple medical plan choices with dental and vision, plus well-being resources and an employee assistance program. Offerings emphasize broad coverage areas with employer-paid basics like short-term disability and basic life insurance.
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Retirement Support — A 401(k) savings plan with company matching is a core element of the package. Retirement programs are positioned to support long-term financial security alongside other financial tools.
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Leave & Time Off Breadth — Paid time off, paid holidays, and paid parental leave are available, with options to purchase additional PTO and support for other leaves. Time-away programs are complemented by flexibility elements noted across roles.
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What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
