The Role
The Director of Rooms oversees guest service quality, ensures financial objectives are met, and develops operational plans for hotel room departments. They also handle guest complaints and focus on staff development to enhance guest satisfaction.
Summary Generated by Built In
Description
- Maintain standards of quality guest service and cleanliness
- Achieve budgeted revenues and expenses and maximize profitability related to the rooms departments.
- Develop short- and long-term financial and operational plans for the rooms departments that relate to the overall objectives of the hotel.
- Participate in the preparation of the annual hotel budget.
- Increase level of guest satisfaction by delivery of an exceptional product through employee development.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Ability to accurately use various office and accounting software.
Requirements
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Skills Required
- Experience in hotel management or related field
- Strong financial acumen and budgeting skills
- Ability to lead and develop staff
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The Company
What We Do
StepStone Hospitality specializes in the management of full-service hotel and restaurant operations, aiming to create asset value for owners through a combination of hands-on operations, strategic asset management, and food and beverage expertise.
