We are now accepting applications for the following position:
DIRECTOR OF ROOMS
RESPONSIBILITIES INCLUDE:
- Lead and develop Front Office, Housekeeping, Concierge, and Guest Services teams, Retail and other divisions as the business requires.
- Ensure the highest standards of luxury service, cleanliness, and guest satisfaction.
- Drive departmental performance through effective staffing, scheduling, budgeting, and cost control.
- Oversee guest arrival, departure, and in-house experiences, resolving concerns with professionalism and care.
- Maintain compliance with company standards, health and safety requirements, and operational procedures.
- Partner closely with Food & Beverage, Engineering, and other departments to deliver seamless guest experience.
- Recruit, train, mentor, and develop team members while fostering a culture of accountability and excellence.
- Monitor service standards, guest feedback, and operational metrics to identify opportunities for continuous improvement.
QUALIFICATIONS:
- Minimum 5 years of leadership experience in operations within a luxury hotel or resort.
- Proven experience managing Front Office and Housekeeping functions.
- Strong leadership, coaching, and team development skills.
- Excellent communication, organizational, and problem-solving abilities.
- Financial acumen with experience managing budgets, payroll, and operating expenses.
- Proficiency with hotel property management systems and Microsoft Office.
- Exceptional attention to detail and a passion for delivering memorable guest experiences.
- Preferred experience with Forbes Five-Star Standards.
WHAT YOU'LL BRING
- A genuine passion for luxury hospitality and service excellence.
- The ability to lead high-performing teams in a fast-paced environment.
- Strong interpersonal skills with a guest-centric approach.
- A proactive, hands-on leadership style with a commitment to continuous improvement
Salary: USD$80,000.00 - USD$100,000.00 per annum
Benefits: In accordance with Cayman Islands law
Location: Grand Cayman
Employment Type: Full-Time
Skills Required
- Minimum 5 years of leadership experience in operations within a luxury hotel or resort
- Experience managing Front Office and Housekeeping functions
- Strong leadership, coaching, and team development skills
- Excellent communication, organizational, and problem-solving abilities
- Financial acumen and experience managing budgets, payroll, and operating expenses
- Proficiency with hotel property management systems and Microsoft Office
- Exceptional attention to detail and passion for delivering memorable guest experiences
- Experience with Forbes Five-Star Standards
What We Do
HRM Direct is a leading provider of small to mid market (25-15,000 employees) Applicant Tracking Systems and Onboarding technology to HR departments across North America. HRM Direct is serving thousands of recruiters and over 200 companies from household names including Blackwater Worldwide and the American Hospital Association, to fast-growing startups like Zillow and ZoomInfo, in a variety of industries from manufacturing to retail, hospitality, healthcare, and high technology. With no setup fees, clear public pricing models and typical deployments completed in 15 days or less, and a fanatical focus on ease-of-use, HRM Direct is dramatically reducing the cost and complexity of implementing recruiting software.
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