Director, Risk Mitigation Services

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
The Director, Risk Mitigation Services will drive organic growth and client retention through the execution of our Holistic value proposition. This role will build and lead a team of Safety and Claims professionals who deliver indispensable, tailored safety and claims management insights and solutions to ensure our clients have the peace of mind to pursue their dreams, purpose, and passions. In addition, this role will provide input into the Firm’s strategic and tactical goals with regards to safety and claims management strategies and initiatives. They will be considered an expert in leading and developing diverse teams that build and maintain strong internal and external relationships that foster colleague and client retention as well as organic growth. This role will be extremely knowledgeable in Risk Mitigation techniques and strategies (claims, loss control, safety, etc.) and possess outstanding client service and relationship skills

Position Summary:

The Director, Risk Mitigation Services will drive organic growth and client retention through the execution of our Holistic value proposition. This role will build and lead a team of Safety and Claims professionals who deliver indispensable, tailored safety and claims management insights and solutions to ensure our clients have the peace of mind to pursue their dreams, purpose, and passions. In addition, this role will provide input into the Firm’s strategic and tactical goals with regards to safety and claims management strategies and initiatives. They will be considered an expert in leading and developing diverse teams that build and maintain strong internal and external relationships that foster colleague and client retention as well as organic growth. This role will be extremely knowledgeable in Risk Mitigation techniques and strategies (claims, loss control, safety, etc.) and possess outstanding client service and relationship skills

Primary Responsibilities:

• Manages deployment of claims and loss control resources that drive Organic Growth and Retention within the Region (30%)
• Leads and develops colleagues and direct reports (8-12 colleagues or more) with the goal of creating a best-in-class Team that has high morale, lives our core values (Azimuth), and builds exceptional relationships with clients (30%)
• Conducts on site consultative visits and presentations with clients (both existing and prospective), business partners, and insurance company representatives to discuss claims and risk management practices appropriate to the client’s culture and capabilities (30%)
• Manages a book of clients in their area of expertise, directly delivering risk mitigation consultation with the goal of reducing clients’ overall cost of risk (10%)

MANAGEMENT AND SUPERVISORY SCOPE:

This role is an experienced leader and has direct and indirect reports, including:

• Manager, Claims Advocacy -  2 Direct Reports
• Sr. Claims Consultant (2 direct reports, 2 indirect)
• Claims Consultant (1 direct report, 2 indirect reports
• Risk Mitigation Manager - 1 Direct Report
• Risk Engineer (3 indirect reports)
• Claims Analyst (1 indirect report)

Education:

• Minimum: Undergraduate/Bachelor's Degree

Experience:

• Minimum: 7 years’ experience
• Preferred: 10+ years’ experience

Certifications/Licenses:

• No license required
• Preferred: ARM, AIC, CWC, CSP, ASP, CPCU, COSS, COSM, OHST, CHST

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Loss Control and Safety Techniques, etc. (e.g. OSHA, DOT, Behavior-Based Safety and/or Claims Knowledge in Workers Compensation, Property, GL, Auto, D&O, Mgt Liability, etc.)

• Knowledge and understanding of insurance policies and related contracts, specifically for commercial insurance is a plus
• Ability to analyze trends, determine courses of actions, and present solutions
• Strong leadership skills including Motivation, Development, Communication, Expectation Setting, Accountability, etc.
• Self-starting and resourceful with an ability to work with minimal supervision in a dynamic and fast-paced environment

• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture

TECHNICAL, COMPUTER, SYSTEM SKILLS:

• Ability to quickly learn and use job specific programs such as EPIC, Carrier Websites, Zywave, Origami

• Ability to communicate efficiently and effectively
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary

OTHER:

• Up to 50% travel may be required
• Tampa, Florida

SPECIAL WORKING CONDITIONS:

• Fast paced multi-tasking environment

IMPORTANT NOTICE:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract.  The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization.  All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.