Director, Revenue Operations

Posted Yesterday
Be an Early Applicant
San Francisco, CA, USA
In-Office
180K-225K Annually
Expert/Leader
Software
New Relic, the Intelligent Observability company.
The Role
Lead global Revenue Operations combining GTM planning, process, and systems. Own GTM architecture, territory and quota design, capacity and comp modeling. Drive GTM tech stack (Salesforce, CPQ, Anaplan, Xactly), revenue automation, data governance, and forecasting cadence. Partner with Sales, Marketing, Customer Success, Finance, and Data to align strategy, automate CRM workflows, and measure outcomes. Hire and develop a cross-functional planning and systems team.
Summary Generated by Built In

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

We are looking for an exceptional leader to head our combined GTM Planning, Process, and Engineering disciplines. This is a senior, high-leverage role on the Revenue Operations team, with a broad scope that spans GTM architecture, territory and capacity planning, pipeline modeling, incentive compensation, and the technical systems and automation that bring these strategies to life.

You will partner closely with executive leadership, serving as the connective tissue between Marketing, Sales, Customer Adoption, Partners, and Finance. In this role, you act as both the architect of our commercial strategy and the engineer of our revenue automation. You will ensure our go-to-market behavior is perfectly aligned with strategic objectives while maximizing sales velocity through a scalable, automated, and intelligent technology ecosystem.

What You’ll Be Doing

GTM Architecture & Planning

  • Own the GTM Architecture: Define markets, segments, roles, coverage models, and the underlying planning logic that turns business strategy into a deployable revenue system.
  • Lead Annual Planning End-to-End: Drive capacity modeling, territory design, quota allocation, and the headcount and expense plans that fund the organization.
  • Incentive & Quota Design: Act as the GTM thought leader on compensation. Design and implement all GTM comp plans to drive desired behaviors, and manage the end-to-end quota methodology to ensure equitable targets.

GTM Engineering & Systems

  • Tech Stack Strategy & Architecture: Own the roadmap and design for our GTM systems (e.g., Salesforce, CPQ, Anaplan, Xactly). Conduct field discovery to identify high-impact workflow opportunities and ensure technology follows our "Signal Strategy."
  • Revenue Automation & Process Replacement: Lead complex projects to systematically eliminate manual "CRM debt." Build behavior-based trigger architectures and automated data enrichment so reps spend more time selling and less time doing administrative work.
  • Multi-Channel Integration & Data Governance: Orchestrate the flow of data across the GTM stack, managing multi-channel signal ingestion and ensuring system reliability. Act as the primary liaison to Data and BI teams to ensure a seamless, high-quality Single Source of Truth.

Operating Cadence & Governance

  • Support the Operating Cadence: Partner with Ops leadership on forecast roll-ups, pipeline reviews, and QBR/MBR support, providing the systems rigor that drives decisions in those forums.
  • Financial Controllership: Partner tightly with FP&A on headcount and expense management, compensation modeling, forecast accuracy, and variance analysis.
  • Build Measurement Frameworks: Create the experimentation frameworks that turn GTM system outputs into the next version of the system, identifying what is working, what isn't, and what must change.
  • Team Leadership: Hire, mentor, and develop a cross-functional team of planning analysts, system engineers, and compensation experts. Design the infrastructure that enables a lean team to deliver compounding leverage as the organization scales.
What You Bring Along
  • Experience: 10+ years in revenue operations, sales strategy, GTM finance, or system engineering, with at least five years of experience leading cross-functional teams.
  • Owner-Operator Mindset: You treat the GTM function as a system you own end-to-end: you build it, run it, fix it when it breaks, and measure it by outcomes, not just activity.
  • Strategic Challenger: You are a credible partner to executive and Ops leadership. You bring data, a distinct point of view, and the willingness to disagree well. You earn trust by being right, and you advocate for the field when the business case is sound.
  • Planning Mastery: Deep fluency with the planning toolkit, including capacity models, territory design, quota allocation, comp modeling, and forecasting methodologies in a B2B SaaS or consumption-based environment.
  • Technical & Architecture Expertise: Deep expertise in designing and integrating complex GTM tech stacks, with advanced proficiency in Salesforce, CPQ, and automation platforms. You possess a "product management" mindset for process optimization.
  • Full-Funnel Perspective: Experience working across the entire customer lifecycle, including marketing operations, pre-sales, and post-sale/customer success motions.
  • Communication & Collaboration: Excellent written and verbal communication skills with a proven track record of presenting to executives and translating between technical logic, financial modeling, and sales strategy.
  • Education: Bachelor's degree in a quantitative field; MBA or equivalent post-graduate education is preferred.


Please note that visa sponsorship is not available for this position.

#LI-KM #LI-Hybrid

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range
$180,000$225,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Skills Required

  • 10+ years in revenue operations, sales strategy, GTM finance, or system engineering, with at least five years leading cross-functional teams.
  • Deep fluency with planning toolkit including capacity models, territory design, quota allocation, comp modeling, and forecasting methodologies in B2B SaaS.
  • Advanced proficiency and deep expertise designing and integrating GTM tech stacks, including Salesforce, CPQ, and automation platforms.
  • Experience with incentive and quota design and end-to-end compensation methodology.
  • Experience across the full customer lifecycle including marketing operations, pre-sales, and post-sale/customer success motions.
  • Strong communication and presentation skills; ability to partner with and influence executive leadership.
  • Owner-operator mindset with experience building, running, and iterating GTM systems and processes.
  • Bachelor's degree in a quantitative field.
  • MBA or equivalent post-graduate education.

New Relic Compensation & Benefits Highlights

  • Healthcare Strength U.S. coverage includes comprehensive medical, dental, vision, telehealth, EAP, mental‑health tools, and disability, supported by wellness stipends. Feedback suggests these offerings are a clear strength of the package.
  • Parental & Family Support Paid, gender‑neutral parental leave and subsidized backup childcare are provided, alongside family‑forming benefits such as fertility and adoption support. These supports are consistently highlighted as valuable for U.S. employees.
  • Leave & Time Off Breadth Flexible/unlimited PTO for exempt roles, defined PTO for hourly roles, paid holidays, and volunteer time are explicitly outlined. Feedback suggests this breadth of time‑off options is a notable advantage.

New Relic Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Francisco, CA
2,653 Employees
Year Founded: 2008

What We Do

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.

Why Work With Us

New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.

Gallery

Gallery

New Relic Offices

OnSite Workspace

We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.

Typical time on-site: None
HQSan Francisco, CA
Atlanta, GA
Barcelona, ES
Bengaluru, Karnataka
Berlin, DE
Chuo, Tokyo
Dublin, Ireland
Hanyang, KR
Hyderabad, Telangana
Hyderabad, IN
London, GB
Melbourne, AU
Munich, DE
Portland, OR
Singapore, SG
Sydney, AU
Tel Aviv-Yafo, IL
Tokyo, JP
Zürich, CH
Learn more

Similar Jobs

In-Office
San Francisco, CA, USA
2653 Employees
177K-221K Annually
In-Office
2 Locations
2653 Employees
177K-200K Annually
In-Office
28 Locations
2653 Employees
203K-254K Annually
In-Office
San Francisco, CA, USA
2653 Employees
87K-109K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account