Director of Revenue Cycle
We are seeking a visionary and results-driven Director of Revenue Cycle to lead the strategic direction, innovation, and performance of revenue operations across our virtual medical practice. This executive leader will be responsible for setting the long-term vision for revenue cycle management, driving enterprise-wide initiatives, and ensuring alignment between financial performance, operational scalability, and patient experience.
This role operates at the intersection of strategy and execution — requiring deep healthcare expertise, strong business acumen, and the ability to influence executive decision-making while building a high-performing, scalable revenue organization.
Job Essentials
Define and lead the overarching revenue cycle strategy, aligning with company growth objectives, market expansion, and evolving payer landscapes
Provide executive oversight of all revenue cycle functions including patient access, authorization, coding, billing, denials management, collections, and reporting
Partner with executive leadership to shape financial strategy, including revenue forecasting, pricing models, and payer contracting approaches
Identify and drive transformational initiatives to optimize revenue capture, improve margins, and enhance operational efficiency at scale
Establish enterprise-level KPIs, benchmarks, and performance frameworks to measure and improve revenue cycle effectiveness
Lead organizational design and workforce strategy for the revenue cycle team, including leadership development, succession planning, and vendor management
Oversee and optimize relationships with third-party billing vendors, clearinghouses, and payer partners
Champion the adoption of technology, automation, and data analytics to modernize revenue cycle infrastructure and support a high-growth, tech-enabled care model
Drive cross-functional alignment with clinical, product, engineering, finance, and operations teams to ensure seamless end-to-end revenue workflows
Lead payer strategy, including contract negotiation support, reimbursement optimization, and dispute resolution
Ensure enterprise-wide compliance with federal, state, and payer regulations including HIPAA, CMS, and commercial payer policies
Serve as the executive sponsor for audit readiness, risk management, and regulatory response initiatives
Provide strategic insights and reporting to the executive team and board, translating data into actionable business decisions
Foster a culture of accountability, innovation, and continuous improvement across the revenue cycle organization
Anticipate industry trends, regulatory changes, and reimbursement shifts to proactively adapt strategy
Minimum Qualifications
Bachelor’s degree in healthcare administration, business, finance, or related field (Master’s degree preferred)
12+ years of progressive experience in revenue cycle management, with at least 5+ years in a director or executive leadership role
Deep expertise in end-to-end revenue cycle operations, including multi-state and telehealth environments
Strong knowledge of medical coding standards (CPT, ICD-10), E/M guidelines, and complex payer structures
Demonstrated success leading large, distributed teams and scaling revenue operations in a high-growth environment
Experience with EMR and RCM systems, as well as implementing or optimizing revenue cycle technologies
Proven ability to influence executive stakeholders and drive cross-functional initiatives
Strong analytical and financial acumen with experience in forecasting, budgeting, and performance optimization
Excellent communication and leadership skills, with the ability to operate effectively in a virtual environment
High level of strategic thinking combined with executional rigor
About General Medicine
General Medicine is building a healthcare store that makes it radically simpler — and more transparent — for people to access care. We provide upfront cash and insurance prices for visits, prescriptions, labs, imaging, and more.
Behind that simplicity is complex infrastructure: payer integrations, pricing logic, eligibility systems, reconciliation workflows, and financial rails.
We’re building the systems that make transparent healthcare possible.
Skills Required
- Bachelor's degree in healthcare administration, business, finance, or related field
- Master's degree (preferred)
- 12+ years progressive experience in revenue cycle management, including at least 5+ years in a director or executive leadership role
- Deep expertise in end-to-end revenue cycle operations, including multi-state and telehealth environments
- Strong knowledge of medical coding standards (CPT, ICD-10) and E/M guidelines
- Experience with EMR and RCM systems and implementing or optimizing revenue cycle technologies
- Demonstrated success leading large, distributed teams and scaling revenue operations in high-growth environments
- Proven ability to influence executive stakeholders and drive cross-functional initiatives
- Strong analytical and financial acumen with experience in forecasting, budgeting, and performance optimization
- Knowledge of payer contracting, reimbursement optimization, and dispute resolution
- Experience ensuring compliance with HIPAA, CMS, and commercial payer policies and audit readiness
- Excellent communication and leadership skills; ability to operate effectively in a virtual environment
What We Do
General Medicine is a healthcare store. We make it delightfully simple to get the best healthcare in the world, with fast access and upfront pricing.
